Business ATM Banking

We typically deploy onsite ATMs at our Banking Outlets for the convenience of our customers. Our customers can perform cash withdrawal, mini-statements, balance enquiry, PIN change and update mobile number at our ATMs. In addition, we have recently started micro ATMs, in line with our financial inclusion model.

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• Do's and Don'ts
• Services
• FAQs

Do’s:

1. Always keep your Password secret! Never write your Password on your card or store it with your card. Memorize your Password.
2. Report lost or stolen Debit Cards immediately. To report your Card as lost or stolen please call, 1800-123-9878 anytime 24 X 7
3. At point of sale locations or stores, ask your Debit Card transactions to be processed as credit transactions. These transactions require your signature vs. your PIN. The less you use your PIN in public, less is the chance someone will obtain it.
4. Take all receipts from ATM’s. Keep them for verification against your monthly statement.
5. Block the view of keypads when using ATM’s.
6. Keep your cards in a safe place.
7. Cancel all inactive Debit Cards.
8. Protect the Card’s magnetic stripe. Do not expose your Card to magnetic devices.
9. Look for fraudulent devices attached to ATM’s or gas pump card readers. If the machine appears to have any attachments or alterations do not use it and report the problem to the appropriate financial institution or vendor.

Don’ts:

1. Do not give any Debit Card information over the phone or Internet. This includes your 16-digit card number and your PIN. No one needs to know your PIN, not even your financial institution.
2. Do not allow anyone else to use your Card or enter your PIN for you.
3. Do not use poorly lit ATM locations.

Cash Withdrawal
Besides our Banking Outlets, our multi-channel delivery also include ATMs and micro-ATMs.

ChequeBook request
You no longer need to visit our branch. Just walk into the nearest ATM and place a request for new ChequeBook. We will deliver it to your doorstep.

Mini Statement
Keep a track of your past transactions with a printed statement rather than visiting our branch to update your passbook.

How do I apply for an ATM Card?

You can request for an ATM Card at the time of account opening.

What type of cards can I use at the ATM?

ATM Cards, Debit Card or any Card with Visa, Maestro or Master Card on it can be used at any ATM.

What should I do when my Card gets stuck in an ATM?

Do not leave the machine where your Card is stuck, and immediately contact the branch from where you issued the Card.

During the cash withdrawal process, the amount wasn't dispensed but my account has recorded the debit. What should I do?

You can lodge a complaint at branch that issued your Card. This is applicable for withdrawals being made at other bank ATMs

• Do's and Don'ts
  Do’s:

  1. Always keep your Password secret! Never write your Password on your card or store it with your card. Memorize your Password.
  2. Report lost or stolen Debit Cards immediately. To report your Card as lost or stolen please call, 1800-123-9878 anytime 24 X 7
  3. At point of sale locations or stores, ask your Debit Card transactions to be processed as credit transactions. These transactions require your signature vs. your PIN. The less you use your PIN in public, less is the chance someone will obtain it.
  4. Take all receipts from ATM’s. Keep them for verification against your monthly statement.
  5. Block the view of keypads when using ATM’s.
  6. Keep your cards in a safe place.
  7. Cancel all inactive Debit Cards.
  8. Protect the Card’s magnetic stripe. Do not expose your Card to magnetic devices.
  9. Look for fraudulent devices attached to ATM’s or gas pump card readers. If the machine appears to have any attachments or alterations do not use it and report the problem to the appropriate financial institution or vendor.

  Don’ts:

  1. Do not give any Debit Card information over the phone or Internet. This includes your 16-digit card number and your PIN. No one needs to know your PIN, not even your financial institution.
  2. Do not allow anyone else to use your Card or enter your PIN for you.
  3. Do not use poorly lit ATM locations.
• Services
  Cash Withdrawal
  Besides our Banking Outlets, our multi-channel delivery also include ATMs and micro-ATMs.

  ChequeBook request
  You no longer need to visit our branch. Just walk into the nearest ATM and place a request for new ChequeBook. We will deliver it to your doorstep.

  Mini Statement
  Keep a track of your past transactions with a printed statement rather than visiting our branch to update your passbook.
• FAQs
  How do I apply for an ATM Card?

  You can request for an ATM Card at the time of account opening.

  What type of cards can I use at the ATM?

  ATM Cards, Debit Card or any Card with Visa, Maestro or Master Card on it can be used at any ATM.

  What should I do when my Card gets stuck in an ATM?

  Do not leave the machine where your Card is stuck, and immediately contact the branch from where you issued the Card.

  During the cash withdrawal process, the amount wasn't dispensed but my account has recorded the debit. What should I do?

  You can lodge a complaint at branch that issued your Card. This is applicable for withdrawals being made at other bank ATMs