Corporate Internet Banking is a web based channel for Banking for Utkarsh Small Finance Bank’s corporate customers. This channel facilitates corporate customers to view their accounts and avail business related transaction from anywhere and anytime with just a click.
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Your security is of utmost importance. To ensure a secured Internet Banking experience, always keep the following do's and don’ts in mind while transacting:
Who can avail Corporate Internet Banking (CIB)?
Any non-individual customer, whether it is a single man enterprise, small business enterprise, firm, trust, institution, Government organization or large conglomerate is treated as a Corporate. Any Corporate maintaining account with any branch of Utkarsh Small Finance Bank can avail Corporate Internet Banking.
How to access CIB Site?
Visit the Utkarsh Small Finance Bank's Corporate Internet Banking site through our home page by typing https://www.utkarsh.bank and click on CIB Login page in ways to bank Tab.
How do we apply for Corporate Internet Banking facility? Where do we get the requisite forms?
Corporate Customer can visit any Utkarsh Small Finance Bank branch for availing Corporate Internet Banking and submit duly filled forms accompanied with required annexure, wherever required.
All forms and annexure is available at www.utkarsh.bank customer can visit our website and download the required forms for Corporate Internet Banking.
What are the features available with Corporate Internet Banking?
Following facilities can be enjoyed by Corporate Customer through CIB:
Is there any limit on the amounts of funds that can be transferred through CIB?
You can specify and set the user level limit. A per transaction upper limit needs to be set up by filling up the Corporate Internet banking form for each of the authorized user/ approver
Is there any charge for using Utkarsh Small Finance Bank’s Corporate Internet Banking?
No. Currently, Corporate Internet Banking is provided free of charge to all our corporate customers.
What could be the possible reason if I am unable to Login?
There could be various reasons: The Corporate ID, Net Banking ID and password are case-sensitive and may not have been entered in the same lower or upper case as mentioned in the IPIN envelope sent to you. The account has not been accessed for more than 180 days.
What are the Group ID and User ID?
CIB has a two-tiered login wherein every corporate customer is issued a Group ID and all users under that corporate will be issued a Login ID. In order to access CIB, a user must enter the Group ID and Login ID.
Are Group ID and User ID case-sensitive?
Yes. Both IDs are case sensitive.
How will I get my First Time User ID and Password?
On successful creation of Group ID and User ID from Bank end, users will get their login password and authorization password on their registered mail id in password protected file. On first time login, system will prompt user to set new login password and authorization password.
I am unable to use my old or new password. What should I do?
The possible reasons could be: ? You have not entered the new password correctly OR ? After three unsuccessful attempts, access to Net Banking has been disabled for security reasons. ? You are requested to fill the request form for password regeneration available in website
How secure is Utkarsh Small Finance Bank corporate banking?
The security of your accounts is our top priority. Utkarsh Small Finance Bank uses the latest technology with robust security methods, including 128-bits SSL encryption, firewalls, and access blocking in case of repeated incorrect password entry, to ensure the security and confidentiality of your personal and financial information. Other features include a separate login ID, password that only you will know, which even the Bank employees will not have access. Back and Forward buttons are disabled so that nobody will be able to use the same for security reasons. If the screen is not used for 5 minutes, it automatically logs you out from Corporate Net Banking. Additionally the security image and message also helps you know you are logging in to the Utkarsh Small Finance Bank Corporate Internet banking.
What is Secure Message and Secure Image?
At the time of first time login, customer will be asked to select secured image and secure message for the first time. This secure image and secure message will be displayed to customers when he will enter their correct Group ID & User ID.
Can I change Secure Message and Secure Image?
Yes. User can change their Secure Message and Secure Image through setting option in their login ID.
How many user ids can be created under one Group ID?
No of user ID creation depends on the requirement of corporates. They can request Bank to add or delete user ids as per their requirement.
How do I delete an existing or modify user ids in Corporate Internet Banking?
Customer can submit their request for addition/ deletion of user ids through filled CIB form at any Utkarsh Small Finance Bank’s branch.
Can multiple users under a corporate have the same mobile number and email ID?
No. All users should have unique mobile no and e-mail id.
How many levels of authorization can be made in CIB?
Customer can opt for authorization level as per their business requirement. Currently, customer can opt up to 2nd level of authorization.
How many invalid login attempt will lock my User ID?
Three invalid attempt will lock your User Id. To unlock your user id you may contact your nearest Utkarsh Small Finance Bank’s branch or contact call center at 18001239878 or mail at email@example.com
What are different roles can be assigned to a User id?
A corporate can select to assign one of the following roles for a user id
Where should I contact if I found any suspicious transaction happened in my Corporate Internet Banking?
Following are the contact information: Help Desk (General Internet Banking Queries): Toll Free Telephone No: 1800 239878 Availability- 24*7 E-mail ID: firstname.lastname@example.org