Who can avail Corporate Internet Banking (CIB)?
Any non-individual customer, whether it is a single man enterprise, HUF, small business enterprise, firm, trust, institution, Government organization or large conglomerate is treated as a Corporate. Any Corporate maintaining account with any branch of Utkarsh Small Finance Bank can avail Corporate Internet Banking.
How to access CIB Site?
There are two ways for a customer to access our CIB (Corporate Internet Banking) site:
1) One can visit the link mentioned below:
2) (i) Login to our website www.utkarsh.bank
(ii)Click on the LOGIN tab on the right upper corner of the page
(iii) Now click on to CORPORATE BANKING option out of the two options which pops up as
(*) Personal Banking
(*) Corporate Banking
3) A new page with the link https://www.utkarsh.bank/corporate-login-new opens up wherein one needs to click onto CONTINUE TO LOGIN option given at the bottom centre of the page
4) Corporate Internet banking page with the link
https://corporatenetbanking.utkarsh.bank/corporate/prelogin pops up
How do we apply for Corporate Internet Banking facility? Where do we get the requisite forms?
Corporate Customer can visit any Utkarsh Small Finance Bank branch for availing Corporate Internet Banking and submit duly filled forms accompanied with required annexure, wherever required.
All forms and annexures are available at our respective branches.
What are the features available with Corporate Internet Banking?
Following facilities can be enjoyed by Corporate Customer through CIB:
1. View Account Summary & Account Details
2. View account statements (download account activity in CSV, Excel or PDF format)
3. Transfer funds between the entity’s own accounts,
4. Transfer to other bank’s accounts via NEFT, RTGS, IMPS
5. Transfers to other Bank account Utkarsh Small Finance Bank accounts
6. Bulk Payment / Salary upload (Launching soon) g) Cheque Book Request (Launching Soon)
7. Stop Cheque Request (Launching Soon)
8. Cheque Status Inquiry (Launching Soon)
Is there any limit on the amounts of funds that can be transferred through CIB?
You can specify and set the user level limit. As per transaction upper limit needs to be set up by filling up the Corporate Internet banking form for each of the authorized user/ approver Normally, an upper limit of Rs 25 Lacs is given on request but the limits can be inceased based on the following approvals which needs to be done by the branches .
Is there any charge for using Utkarsh Small Finance Bank’s Corporate Internet Banking?
No. Currently, Corporate Internet Banking is provided free of cost to all our corporate customers.
What could be the possible reason if I am unable to Login?
There could be various reasons:
The User ID, Group ID and password are case-sensitive and may not have been entered in the same lower or upper case as mentioned in the IPIN envelope sent to you.
The account has not been accessed for more than 180 days.
What are the Group ID and User ID?
CIB has a two-tiered login wherein every corporate customer is issued a Group ID and all users under that corporate will be issued a Login ID.
In order to access CIB, a user must enter the Group ID and Login ID.
Are Group ID and User ID case-sensitive?
Yes. Both IDs are case sensitive.
How will I get my First Time User ID and Password?
On successful creation of Group ID and User ID from Bank end, users will get their login password and authorization password on their registered mail id in password protected file.
On first time login, system will prompt user to set new login password and authorization password.
I am unable to use my old or new password. What should I do?
The possible reasons could be:
1. You have not entered the new password correctly
2. After 5 unsuccessful attempts, access to Net Banking has been disabled for security reasons.
A) For regeneration of login password, one needs to click onto the FORGOT PASSWORD option given on the login page of CIB
B) You are requested to fill the request form for authorization password regeneration and submit it to the nearest branch
Do contact the branches for any support.
How secure is Utkarsh Small Finance Bank corporate banking?
The security of your accounts is our top priority. Utkarsh Small Finance Bank uses the latest technology with robust security methods, including 128-bits SSL encryption, firewalls, and access blocking in case of repeated incorrect password entry, to ensure the security and confidentiality of your personal and financial information.
Other features include a separate login ID, password that only you will know, which even the Bank employees will not have access. Back and Forward buttons are disabled so that nobody will be able to use the same for security reasons. If the screen is not used for 5 minutes, it automatically logs you out from Corporate Net Banking. Additionally the security image and message also helps you know you are logging in to the Utkarsh Small Finance Bank Corporate Internet banking.
What is Secure Message and Secure Image?
At the time of first time login, customer will be asked to select secured image and secure message for the first time. This secure image and secure message will be displayed to customers when he will enter their correct Group ID & User ID.
Can I change Secure Message and Secure Image?
Yes. User can change their Secure Message and Secure Image through setting option in your login ID.
How many user ids can be created under one Group ID?
No. of user ID creation depends on the requirement of corporates. They can request Bank to add or delete user ids as per their requirement.
How do I delete an existing or modify user ids in Corporate Internet Banking?
Customer can submit their request for addition/ deletion of user ids through filled CIB form at any Utkarsh Small Finance Bank’s branch.
Can multiple users under a corporate have the same mobile number and email ID?
No. All users should have unique mobile no and e-mail id.
How many levels of authorization can be made in CIB?
Customer can opt for authorization level as per their business requirement. Currently, customer can opt up to 2nd level of authorization.
How many invalid login attempt will lock my User ID?
FIVE invalid attempt will lock your User Id. To unlock your user id you may contact your nearest Utkarsh Small Finance Bank’s branch or contact call center at 18001239878 or mail at firstname.lastname@example.org
What are different roles can be assigned to a User id?
A corporate can select to assign one of the following roles for a user id
1. Maker- User will be able to initiate financial and non-financial transaction only.
2. Approver User will be able to approve financial and non-financial transactions initiated by Maker.
3. Maker & Approver- User will be able to initiate financial and non-financial transactions and also will be able to approve transaction initiated by other user.
4. Viewer- User will have view rights only
Where should I contact if I found any suspicious transaction happened in my Corporate Internet Banking?
Following are the contact information: Help Desk (General Internet Banking Queries):
Toll Free Telephone No: 18001239878, 1800 208 1788
Availability- 24*7 E-mail ID: Customercare@utkarsh.bank