Apply For Platinum Debit Card Online in India

- COVID-19 Precautionary Steps
  
  Considering COVID-19 we have taken precautionary steps demanded by the situation. Our branches will be open, with required hygiene measures and reduced staff.
- Revision in Savings Account Interest Rates
  
  Revision in Savings Account Interest rates effective April 01, 2022
- Customer Compensation and Protection Policy limiting the liability of customers in unauthorized electronic transactions is available under Bank Policies section for perusal of customers.
- Our Avinashi branch located at The Utkarsh BANK Ltd. Shop No 5/215 Rajan Nagar Opp to weekly Market, K K Pudur post Avinashi Taluk, Tirupur - 641654, will be closed w.e.f April 30, 2022. It is being merged with our Tirupur branch.
- Personal Banking
- Corporate Banking

Group Loans

RuPay Platinum Domestic Debit Card

RuPay Platinum Domestic Debit Card from Utkarsh Small Finance Bank is a value-added service that lets you enjoy more with convenient payments. Avail exclusive benefits customised to best suit your requirements (Check Benefit section below).To enjoy exciting privileges on your spends just go ahead, get your card !

Get

Rewards

1 reward point on every ₹ 100 spends on debit card

Get

15% discount

1 reward point on every ₹ 100 spends on debit card

Get

Free

Cash withdrawal on Utkarsh Bank ATMs

Chip n PIN enabled Debit Cards
- Click here https://www.rupay.co.in/lounges to view Airport and Railway Lounge List.
Higher ATM Withdrawal & Purchase Limits
Customer Protection Zero Liability Coverage- Upto ₹ 1,00,000/-*
*For claiming Zero liability Coverage the cardholder should have carried out at least one purchase transaction in the last 6 months.
Accidental Death & Permanent Disability Coverage- ₹ 2,00,000/-*
*For claiming Accidental Death & Permanent Disability Coverage Cardholder should have to performed one successful financial transaction at POS/E-COM in a period of 30 days prior to the date of accident including the accident date.
Discounts & Offers on Various Brands

Utkarsh’sRuPay Platinum Domestic Debit Card will be issued to Premium Savings, Premium Salary, Premium Current and Institutional Account holders.

Customers can opt for RuPay Platinum Domestic Debit Card on their active Savings/Current accounts. Customers can visit their nearest Utkarsh Small Finance Bank branch or may call our Customer Care (1800-123-9878) 24×7. Customers can also place their request through Internet/Mobile Banking.

Customers need to provide the following documents to apply for a Debit Card:

Residential address proof
Date of birth proof
Proof of Age
Two passport size photograph (latest)

Aadhaar Card, PAN Card, Passport, Driving Licence,NREGA Card, Voter ID Card will be considered as proof of above.

RuPay Platinum Domestic Debit Card-Limits & Charges
Annual Fees	Annual Fee [Primary Holder]: Free for first year, From Subsequent year- ₹ 250/-for all the products except; Corporate Salary-Premium Account-Free
Issuance Fee [Primary Holder]s	Issuance Fee [Primary Holder]: ₹ 250/ for all the products except; Corporate Salary-Premium Account-Free
Reissuance / Replacement / Renewal Charges	₹ 250/-
Other Debit Card Charges	PIN regeneration charges - NIL [Green PIN]
ATM Withdrawal Limit	₹ 1,00,000/- per day
Per Transaction Limit	₹ 20,000/- [own Bank ATM]
Per Transaction Limit	₹ 10,000/- [other Bank ATM]
Shopping Limit [POS]	₹3,00,000/-per day
Per Transaction Limit [POS]	₹1,50,000/-
ECOM Limit	₹3,00,000/-per day
ECOM Per Transaction Limit	₹2,00,000/-
ATM Transactions Metro & Non-Metro[ per month]	15 Free [Financial +Non-Financial] Successful Transactions for Premium Segment Customers
ATM Transaction Charges beyond threshold limit	₹ 21 + Applicable Taxes
Airport Lounge Access	Yes
Debit Card- International Transaction Charge-Non Utkarsh SFB ATMs	Not Applicable
	Not Applicable
Decline charges for insufficient balance	Nil
Cross Currency Mark-up on International Debit Card Transactions	Nil
Zero Liability Coverage	Upto₹ 1,00,000/-
Accidental Death & Permanent Disability Coverage	₹ 2,00,000/-

Generate your Debit Card PIN by simply following the below mentioned steps through different digital channels and your Card will be ready to use:

Internet Banking

Step 1: Go to https://www.utkarsh.bank/
Step 2: Click on login tab, then select Personal Banking
Step 3: Click on “Continue to Login”
Step 4: Enter username and password and click on check box, then click on CONTINUE
Step 5: Click on the security image, then click on SIGN IN
Step 6: Enter OTP sent on your registered mobile number or email id and then click on SUBMIT
Step 7: Click on the three horizontal lines reflecting on the left-hand side of the screen
Step 8: Click on Cards and then select Debit Cards
Step 9: Click on Set / Change Debit Card PIN
Step 10: Select your Debit Card Number and enter Card Expiry Date in MM / YY format and Enter New PIN and Confirm New PIN and click on Generate OTP
Step 11:Enter the OTP sent on your registered mobile number / email id and click on SUBMIT.
Step 12: Click on Generate OTP and enter the OTP sent on your registered mobile number / email id.
Step 13: Click on SUBMIT
Step 14: A Confirmation message will be displayed stating- It’s done! Your request for Changing Card PIN has been processed successfully along with reference number and Date & Time.
Step 15: Click on DONE. GO BACK
Step 16: Your Debit Card is Active and ready to be used
Note: Customers can also manage their Debit Cards by using Manage Debit Cards Services such as Switch On/Off, Modify Transaction Limits for ATM/POS/E-Com/Contactless Channels for Domestic & International transactions.
Note: You will be eligible for Personal Accidental and Zero Liability coverage once your Debit Card is activated.

Mobile Banking

Step 1: Open Utkarsh Mobile Banking App
Step 2: Enter your login credentials (User Id & Password or MPIN) and click on continue
Step 3: Click on More option reflecting at the right bottom of the screen
Step 4: Click on Cards and select Debit Cards
Step 5: Click on the three horizontal lines reflecting on the right-hand side of the screen
Step 6: Click on Set / Change Debit Card PIN
Step 7: Select Debit Card Number from the drop-down menu and enter the Card Expiry Date in MM / YY format and Enter New PIN and Confirm New PIN and click on Generate OTP.
Step 8: Enter OTP sent on your registered mobile number or email id and click on Submit.
Step 9: Click on SUBMIT
Step 10: A Confirmation message will be displayed stating- It’s done! Your request for Changing Card PIN has been processed successfully along with reference number and Date & Time.
Step 11: Click on DONE. GO BACK
Step 12: Your Debit Card is Active and ready to be used.
Note: Customers can also manage their Debit Cards by using Manage Debit Cards Services such as Switch On/Off, Modify Transaction Limits for ATM/POS/E-Com/Contactless Channels for Domestic & International transactions.
Note: You will be eligible for Personal Accidental and Zero Liability coverage once your Debit Card is activated.

ATM

You can generate your Debit Card PIN through ATM in the following ways:

Step 1: Insert Debit Card in ATM Machine
Step 2: Select Language
Step 3: Select Set New PIN
Step 4: Enter DOB in YYYYMMDD format and click on Correct.
Step 5: Select Generate OTP. (OTP will be sent on your Registered Mobile Number)
Step 6: Enter your OTP and click on Validate OTP.
Step 7:Enter your New PIN and click on proceed
Step 8: Re-Enter your New PIN and click on Confirm.
Step 9: A Message is Displayed "Your ATM PIN Has Been Generated Successfully".
Step 10: Your Debit Card is Active and ready to be used
Note: Customers can also manage their Debit Cards by using Manage Debit Cards Services such as Switch On/Off, Modify Transaction Limits for ATM/POS/E-Com/Contactless Channels for Domestic & International transactions
Note: You will be eligible for Personal Accidental and Zero Liability coverage once your Debit Card is activated.

Micro ATM

You can generate your Green PIN through Micro ATM in the following ways:

Step 1: Select Utkarsh Bank Icon
Step 2: Select Card Icon
Step 3: Insert your Debit Card when screen displays "Insert card and wait..."
Step 4: Select Green PIN Icon
Step 5: Select Date of Birth from the calendar displayed on the screen and click on OK
Step 6: Click on Generate OTP
Step 7: Enter OTP sent on the Customer's registered Mobile no. and then click on Validate OTP.
Step 8: Enter 4 digits New PIN and click on Confirm
Step 9: Re-Enter your New PIN and click on Confirm
Step 10: A Confirmation message is displayed "Your PIN Has Been Generated Successfully".
Step 11: Your Debit Card is Active and ready to be used.
Note: Customers can also manage their Debit Cards by using Manage Debit Cards Services such as Switch On/Off, Modify Transaction Limits for ATM/POS/E-Com/Contactless Channels for Domestic & International transactions.
Note: You will be eligible for Personal Accidental and Zero Liability coverage once your Debit Card is activated.

Do's

Always keep your Password secret! Never write your Password on your card or store it with your card. Memorize your Password.
Review your account statements frequently, for fraudulent transactions.
Report lost or stolen Debit Cards immediately. To report your Card as lost or stolen please call, (1800-123-9878) 24×7
At point of sale locations, or stores, ask that your debit card transactions be processed as credit transactions. These transactions require your signature vs. your PIN. The less you use your PIN in public less the chance someone will obtain it.
Take all receipts from ATMs. Keep them for verification against your monthly statement.
Block the view of keypads when using ATMs.
Keep your cards in a safe place.
Cancel all inactive Debit Cards.
Look for fraudulent devices attached to ATMs or gas pump card readers If the machine appears to have any attachments or alterations do not use it and report the problem to the appropriate financial institution or vendor.

Don'ts

Do not give any Debit Card information over the phone or Internet.This includes your 16-digit card number and your PIN. No one needs to know your PIN, not even your financial institution.
Do not allow anyone else to use your Card or enter your PIN for you.
Do not use poorly lit ATM locations.

FAQs

What is Utkarsh Debit Card?

Utkarsh Debit Card makes your payments much more convenient and secure through an electronic payment facility directly debiting from your Savings or Current account maintained with the Bank.

How does a Debit Card work?

A Debit Card automatically withdraws funds from an attached Bank account. When you pay with a Debit Card, the money is immediately deducted from your checking account.

What is a Chip card?

Debit Card now comes with Chip & Pin facility which has microchip embedded in it and is highly secured. The chip is difficult to tamper with and therefore provides enhanced security to your transactions.

What are the benefits of Chip based Debit Card?

The chip is embedded on the card and contains all information in an encrypted format. It also comes with a personal identification number [PIN] hence making it more safe.

How can I apply for an Utkarsh Debit Card?

You can choose to apply online or visit your nearest Utkarsh SFB branch. Utkarsh Debit Card comes along with the Account Kit which is given to you at the time of account opening or you can apply through other below mentioned channels:

Internet Banking:

Step 1: Login to Bank's website www.utkarsh.bank

Step 2: Click on Ways to Bank

Step 3: Select Internet Banking

Step 4: Login to Internet Banking with User Id and password provided by the bank

Step 5: Click on Cards Tab

Step 6: Select Apply for New Debit Card

Step 7: Select Account Number

Step 8: Enter the name to be embossed on the Card

Step 9: Select Delivery Option

Step 10: Enter OTP sent on your registered Mobile Number

Step 11: A Confirmation Receipt appear on your Screen for successful Debit Card Request.

Utkarsh Mobile App:

Step 1: Login to Mobile App either through mPIN or User Id & Password provided by the Bank.

Step 2: Click on Cards Section

Step 3: Select Generate Debit Card PIN

Step 4: Enter Card Number

Step 5: Enter New PIN

Step 6: Confirm New PIN

Step 7: Enter OTP sent on your registered Mobile Number

Step 8: A confirmation receipt on your screen for successful generation of Debit Card PIN.

Utkarsh SFB branch:

Please visit the nearest Utkarsh SFB branch along with your valid ID proof.

Customer Care:

You can call our Customer Care [1800-123-9878] 24×7 [Except National Holidays] and apply for the same.

What is a CVV number?

The Card Verification Value [CVV] is the last three digit number printed on the signature strip on the back of your card. It is usually required for online payment transactions.

What is the validity of Utkarsh Debit Card?

The validity of Utkarsh Debit Card is 5 years from the date of issue.

I have applied for an Utkarsh RuPay Platinum Domestic Debit Card. When will I receive this debit card?

Debit Card will be received within 7-10 working days at registered Customer's address.

Will I receive the Physical Pin?

Yes, the Physical Pin will be delivered to you separately at your registered mailing address.

What are the ways to reset the Debit Card PIN?

Debit Card PIN can be changed using ATMs, Internet Banking and Mobile Banking.

Will I get any intimation for my Debit Card Transactions?

Yes. You will receive SMS alerts for all Debit Card transactions on your registered Mobile Number and Email ID registered with the Bank. In case you have not registered, kindly visit your nearest branch or call our customer care to update your details.

What are the Debit Card transaction fees if I swipe my card at Petrol pumps or Railway stations?

There are no charges for swiping your card at Petrol pumps or Railway stations.

I have received Utkarsh Debit Card with my Bank Account Kit? Is it ready to be used?

Yes, the card is in inactive state. You need to activate your card for the first time by using it at any of the ATMs after receiving 4 digit PIN which will be delivered to you at your registered address.

I have not received my Debit Card Pin in the Kit?

Physical Pin is dispatched separately and will be delivered to you at your registered mailing address.

How to change Debit Card PIN?

You can change your Debit Card PIN by:

Internet Banking:

Step 1: Go to https://www.utkarsh.bank/

Step 2: Click on login tab, then select Personal Banking

Step 3: Click on “Continue to Login”

Step 4: Enter username and Password and click on Checkbox and then click on CONTINUE.

Step 5: Click on the security image, , then click on SIGN IN

Step 6: Enter OTP sent on your registered mobile number and then click on SUBMIT

Step 7: Click on the three horizontal lines reflecting on the left-hand side of the screen

Step 8: Click on Cards section

Step 9: Click on Set / Change Debit Card PIN

Step 10: Select your Debit Card Number and enter Card Expiry Date in MM / YY format

Step 11: Enter New PIN and Confirm New PIN

Step 12: Click on Generate OTP and enter the OTP sent on your registered mobile number / email id.

Step 13: Click on SUBMIT

Step 14: A Confirmation message will be displayed stating- It’s done! Your request for Changing Card PIN has been processed successfully along with reference number and Date & Time.

Step 15: Click on DONE. GO BACK

Step 16: Your Debit Card is Active and ready to be used.

Utkarsh Mobile App:

Step 1: Open Utkarsh Mobile Banking App

Step 2: Enter your login credentials [User Id & Password or MPIN] and click on continue

Step 3: Click on More option reflecting at the right bottom of the screen

Step 4: Click on Cards and select Debit Cards

Step 5: Click on the three horizontal lines reflecting on the right-hand side of the screen

Step 6: Click on Set / Change Debit Card PIN

Step 7: Select Debit Card Number from the drop-down menu and enter the Card Expiry Date in MM / YY format and Enter New PIN and Confirm New PIN and click on Generate OTP.

Step 8: Enter OTP sent on your registered mobile number or email id and click on Submit.

Step 9: Click on SUBMIT

Step 10: A Confirmation message will be displayed stating- It’s done! Your request for Changing Card PIN has been processed successfully along with reference number and Date & Time.

Step 11: Click on DONE. GO BACK

Step 12: Your Debit Card is Active and ready to be used.

ATM:

You can change your Debit Card PIN through ATM in the following ways:

Step 1: Insert Debit Card in ATM Machine

Step 2: Select Language

Step 3: Select Set New PIN

Step 4: Enter DOB in YYYYMMDD format and click on Correct.

Step 5: Select Generate OTP. [OTP will be sent on your Registered Mobile Number]

Step 6: Enter your OTP and click on Validate OTP

Step 7: Enter your New PIN and click on proceed

Step 8: Re-Enter your New PIN and click on Confirm.

Step 9: A Message will be Displayed "Your ATM PIN Has Been Generated Successfully"

Step 10: Your Debit Card is Active and ready to be used.

What should I do if my Debit Card is not working?

You can call our Customer Care [1800-123-9878] 24×7 [Except National Holidays] or visit your nearest branch to register the complaint.

How can I block my card?

Please call our Customer Care [1800-123-9878] 24×7 [Except National Holidays]. or visit your nearest branch to register the complaint. Alternatively, you can block your Debit Card through the following channels:

Internet Banking:

Step 1: Login to Bank's website www.utkarsh.bank

Step 2: Click on Ways to Bank

Step 3: Select Internet Banking

Step 4: Login to Internet Banking with User Id and password

Step 5: Click on Cards Tab

Step 6: Select Block Card

Step 7: Enter Card Number

Step 8: Select Reason for Blocking your Card

Step 9: Enter OTP sent on your registered Mobile Number

Step 10: A confirmation Receipt appears on your Screen for successful generation of Debit Card PIN.

Utkarsh Mobile App:

Step 1: Login to Mobile App either through mPIN or User Id & Password provided by the Bank.

Step 2: Click on Cards Section

Step 3: Select Block Card

Step 4: Enter Card Number

Step 5: Select Reason for Blocking your Card

Step 6: Enter OTP sent on your registered Mobile Number

Step 7: A confirmation receipt on your screen for successful generation of Debit Card PIN.

Utkarsh SFB branch:

Please visit the nearest Utkarsh SFB branch along with your valid ID proof.

I have entered wrong PIN many times and my Card is blocked? What should I do now?

For security reasons, your Debit Card will be blocked if there are 3 successive wrong PIN attempts at the ATM. However, the card will be activated automatically after 24 Hrs.

What should I do if I lose my card?

You should immediately block your Debit Card through any of the following channels:

Internet Banking:

Step 1: Login to Bank's website www.utkarsh.bank

Step 2: Click on Ways to Bank

Step 3: Select Internet Banking

Step 4: Login to Internet Banking with User Id and password

Step 5: Click on Cards Tab

Step 6: Select Block Card

Step 7: Enter Card Number

Step 8: Select Reason for Blocking your Card

Step 9: Enter OTP sent on your registered Mobile Number

Step 10: A confirmation Receipt appears on your Screen for successful generation of Debit Card PIN.

Utkarsh Mobile App:

Step 1: Login to Mobile App either through mPIN or User Id & Password provided by the Bank.

Step 2: Click on Cards Section

Step 3: Select Block Card

Step 4: Enter Card Number

Step 5: Select Reason for Blocking your Card

Step 6: Enter OTP sent on your registered Mobile Number

Step 7: A confirmation receipt on your screen for successful generation of Debit Card PIN.

Customer Care:

You can call our Customer Care on [1800-123-9878] 24×7 [Except National Holidays] to place your request or visit your nearest branch to register the complaint.

Utkarsh SFB branch:

Visit the nearest Utkarsh SFB branch along with valid ID proof.

I do not remember my Utkarsh Debit Card PIN. How can I generate it?

You can generate your Debit Card PIN through:

Internet Banking:

Step 1: Go to https://www.utkarsh.bank/

Step 2: Click on login tab, then select Personal Banking

Step 3: Click on “Continue to Login”

Step 4: Enter username and Password and click on Checkbox and then click on CONTINUE.

Step 5: Click on the security image, , then click on SIGN IN

Step 6: Enter OTP sent on your registered mobile number and then click on SUBMIT

Step 7: Click on the three horizontal lines reflecting on the left-hand side of the screen

Step 8: Click on Cards section

Step 9: Click on Set / Change Debit Card PIN

Step 10: Select your Debit Card Number and enter Card Expiry Date in MM / YY format

Step 11: Enter New PIN and Confirm New PIN

Step 12: Click on Generate OTP and enter the OTP sent on your registered mobile number / email id.

Step 13: Click on SUBMIT

Step 14: A Confirmation message will be displayed stating- It’s done! Your request for Changing Card PIN has been processed successfully along with reference number and Date & Time.

Step 15: Click on DONE. GO BACK

Step 16: Your Debit Card is Active and ready to be used.

Mobile Banking:

Step 1: Open Utkarsh Mobile Banking App

Step 2: Enter your login credentials [User Id & Password or MPIN] and click on continue

Step 3: Click on More option reflecting at the right bottom of the screen

Step 4: Click on Cards and select Debit Cards

Step 5: Click on the three horizontal lines reflecting on the right-hand side of the screen

Step 6: Click on Set / Change Debit Card PIN

Step 7: Select Debit Card Number from the drop-down menu and enter the Card Expiry Date in MM / YY format and Enter New PIN and Confirm New PIN and click on Generate OTP.

Step 8: Enter OTP sent on your registered mobile number or email id and click on Submit.

Step 9: Click on SUBMIT

Step 10: A Confirmation message will be displayed stating- It’s done! Your request for Changing Card PIN has been processed successfully along with reference number and Date & Time.

Step 11: Click on DONE. GO BACK

Step 12: Your Debit Card is Active and ready to be used.

Process to Generate Green PIN through ATM :

Step 1: Insert Debit Card in ATM Machine

Step 2: Select Language

Step 3: Select Set New PIN

Step 4: Enter DOB in YYYYMMDD format and click on Correct.

Step 5: Select Generate OTP. [OTP will be sent on your Registered Mobile Number]

Step 6: Enter your OTP and click on Validate OTP

Step 7: Enter your New PIN and click on proceed

Step 8: Re-Enter your New PIN and click on Confirm.

Step 9: A Message will be Displayed "Your ATM PIN Has Been Generated Successfully"

Step 10: Your Debit Card is Active and ready to be used.

I had ordered a new Debit Card through customer care/Branch, there was no PIN that was sent with the card? How do I start using my debit card?

You can use your card after receiving 4 digit code PIN which will be delivered to you separately at your registered address.

I came across a transaction in my account using a Debit Card which was not attempted by me? How do I report this transaction?

You should immediately call our Customer Care [1800-123-9878] 24×7 to place your request or visit your nearest branch to register the complaint.

How can I check the status of my new Debit Card which I have applied for?

You can check the status of your Debit Card through any of the below mentioned channels:

Internet Banking:

Step 1: Login to Bank's website www.utkarsh.bank

Step 2: Click on Ways to Bank

Step 3: Select Internet Banking

Step 4: Login to Internet Banking with User Id and password

Step 5: Click on E-Service Status

Step 6: Select E-Service Request Tracker

Step 7: The details of the Request will be displayed on the Screen.

Utkarsh Mobile App:

Step 1: Login to Mobile App either through mPIN or User Id & Password provided by the Bank.

Step 2: Select E- Services Section

Step 3: Select E- Service Request Tracker

Step 4: The details of the Request will be displayed on the Screen.

Customer Care:

You can call our Customer Care [1800-123-9878] 24×7 [Except National Holidays] and enquire the status.

What is the procedure to replace a damaged Debit Card?

Call our Customer Care [1800-123-9878] 24×7 [Except National Holidays] [where you can Hotlist your Card immediately and simultaneously request for re-issuance of a new Card. You may also submit a written instruction at the nearest branch to hotlist and re-issuance of Debit Card. Replacement/Reissuance Charges for Debit Cards will be applicable.

What if I have forgotten my Debit Card PIN or entered an incorrect PIN?

You will be given 3 attempts to enter the correct PIN, post which your Card will be blocked.

What if my Utkarsh Debit card is stolen?

Loss of Card must be reported immediately to the bank or call our Customer Care [1800-123-9878] 24×7 [Except National Holidays] or visit your nearest branch to register the complaint.

Can I change my Debit Card PIN if I forget it?

Yes, you can change your PIN anytime you wish to. You can change it through any of our Utkarsh SFB ATMs or Internet Banking or Mobile Banking.

My card has been blocked due to 3 successive incorrect PINs. What should I do?

Your card will be unblocked automatically after 24 hours You can use your Card by entering correct PIN.

Is there any charge for transaction from our Banks ATM?

No, there are no charges for transactions through our ATMs.

What are the charges for using the Utkarsh Debit Card at other bank ATMs?

Charges applicable on other bank's ATM transactions beyond threshold limit of 5 free successful transactions per month [Financial+Non-Financial] is ? 21+Applicable Taxes.

Will I get SMS alerts for every transaction?

Bank may send SMS alerts for all financial transactions.

Will I be able to use Utkarsh Debit Card for International transactions?

No, presently the Debit Card can be used only for domestic transactions.

Why is the customer required to fill a cardholder dispute form (CDF) to report transaction dispute?

A duly filled in Cardholder Dispute Form [CDF] mentioning all the required details of the disputed transaction[s] and the exact nature of dispute, aids the Cardholder as well as the Bank to initiate accurate investigation with the respective Merchant / Member Bank.

What is the time frame to reverse the amount of failed Domestic ATM transaction?

Banks are required to affect the Pro-active reversal of failed transaction within T+5 working days suo-moto [i.e. without waiting for customers to lodge complaints], wherein 'T' refers to date of transaction.

How do I report such service/merchant related transaction dispute incurred using my Debit Card transaction?

We strongly recommended that for all service related disputes, the Debit Cardholder must first attempt to contact the merchant to resolve the dispute which enables prompt resolution. Considering all attempts have been made to resolve dispute with the merchant, you may call our Customer Care team for raising exact nature of dispute and send relevant supporting document with respect to failed / disputed transactions with complete transaction[s] details to customercare@utkarshbank.com or submit the same at your nearest Utkarsh SFB branch.

Swipe and Avail Exclusive Benefits

RuPay Platinum Domestic Debit Card

Rewards

15% discount

Free

Utkarsh’sRuPay Platinum Domestic Debit Card will be issued to Premium Savings, Premium Salary, Premium Current and Institutional Account holders.

Customers can opt for RuPay Platinum Domestic Debit Card on their active Savings/Current accounts. Customers can visit their nearest Utkarsh Small Finance Bank branch or may call our Customer Care (1800-123-9878) 24×7. Customers can also place their request through Internet/Mobile Banking.

Customers need to provide the following documents to apply for a Debit Card:

Aadhaar Card, PAN Card, Passport, Driving Licence,NREGA Card, Voter ID Card will be considered as proof of above.

Generate your Debit Card PIN by simply following the below mentioned steps through different digital channels and your Card will be ready to use:

Internet Banking

Mobile Banking

ATM

Micro ATM

Do's

Don'ts

Loan calculator

Equated Monthly installments (EMI)

₹ 2,10,651

FAQs

Blogs

You may also be interested in

Savings

Deposits

Loans

Insurance & Investment

Location

Contact

Write to us

COVID-19 Precautionary Steps

Revision in Savings Account Interest Rates

Swipe and Avail Exclusive Benefits

RuPay Platinum Domestic Debit Card

Rewards

15% discount

Free

Utkarsh’sRuPay Platinum Domestic Debit Card will be issued to Premium Savings, Premium Salary, Premium Current and Institutional Account holders.

Customers can opt for RuPay Platinum Domestic Debit Card on their active Savings/Current accounts. Customers can visit their nearest Utkarsh Small Finance Bank branch or may call our Customer Care (1800-123-9878) 24×7. Customers can also place their request through Internet/Mobile Banking.

Customers need to provide the following documents to apply for a Debit Card:

Aadhaar Card, PAN Card, Passport, Driving Licence,NREGA Card, Voter ID Card will be considered as proof of above.

Generate your Debit Card PIN by simply following the below mentioned steps through different digital channels and your Card will be ready to use:

Internet Banking

Mobile Banking

ATM

Micro ATM

Do's

Don'ts

Loan calculator

Equated Monthly installments (EMI)

₹ 2,10,651

FAQs

Blogs

You may also be interested in

Savings

Deposits

Loans

Insurance & Investment

Disclaimer

Location

Contact

Write to us

www.utkarsh.bank says