Comprehensive Notice Board

- COVID-19 Precautionary Steps
  
  Considering COVID-19 we have taken precautionary steps demanded by the situation. Our branches will be open, with required hygiene measures and reduced staff.
- Revision in Savings Account Interest Rates
  
  Revision in Savings Account Interest rates effective April 01, 2022
- Customer Compensation and Protection Policy limiting the liability of customers in unauthorized electronic transactions is available under Bank Policies section for perusal of customers.
- Our Avinashi branch located at The Utkarsh BANK Ltd. Shop No 5/215 Rajan Nagar Opp to weekly Market, K K Pudur post Avinashi Taluk, Tirupur - 641654, will be closed w.e.f April 30, 2022. It is being merged with our Tirupur branch.
- Personal Banking
- Corporate Banking

Group Loans

Customer Service Information

Banking Facility for Senior Citizens & Differently Abled Persons

Key interest rates on deposits

Nomination facility available

Key Interest Rate on Savings Account

Detection and handling of counterfeit currency

Important Notice to All Customers on Linking of Permanent Account Number (PAN) with Aadhaar Number

Customer Facilitation Centre for NEFT / RTGS transactions

Acceptance/Exchange of Notes/Coins of all denominations

Service Charges

All Services charges (Savings/Current/Institutional/OD/FD/Lockers)

Schedule of Charges for BSBDA

Service Charges (Loan Products)

Statutory and other Ethics

KYC booklet as per RBI circular

USFBL/OO/OPS/
2022-2023/02/02 (Advisory on Gazette notification on opening of Current account and Cash Credit account)

Debit Card Transaction Dispute Form

TDS provisions available (Form 15 G)

TDS provisions available (Form 15 H)

Method of Interest Calculation (Savings & Deposit)

Comprehensive deposit

Cheque collection policy

Customer Compensation Policy (Compensation Policy)

MSME Loan Disposed in the Bank

Timelines for Credit Decision

One Time Settlement Scheme of NPAs For MSME

Protection for Bank Depositors under Deposit Insurance Scheme

GST Registration No

Statutory and other Notices available in the Booklet Form

Abstract of the Payment of Gratuity Act, 1972 and Rules

Abstract of Contract Labour (Regulation & Abolition) Act, 1970 and Rules, 1971

RBI License

Shops and Establishment Registration

Abstract of Equal Remuneration Act,1976

Abstract of minimum wages act, 1948

Abstract of Payment of Bonus Act,1965 & Rules

Abstract of Sexual Harassment of Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013

Information available in Booklet Form

All items mentioned in I and IV

Time norms for common transactions

Citizen's Charter

Design and Security Features of all the Bank Notes part-1

Design and Security Features of all the Bank Notes part-2

Fair Lending Practices Code

Grievance Redressal

Banking ombudsman scheme 2006 with contact person Name, Address and Email ID

Insurance ombudsman scheme with contact person Name, Address and Email ID

List of active collection agency

Timeframe for Complaint Resolution

Details of Nodal Officers -

North I Zone :
Name : Binu Mathew
Address :Asset Office, 2nd Floor, Property Bearing No. 40/5, BP-5, West Patel Nagar, New Delhi: 110008
Email : [email protected]
Phone No. : 011-69272108

North II Zone :
Name : Amit Kumar
Address : Agra Branch: Shop No., G-12/B-12, Friend Wasan Plaza, Sanjay Place, Agra, Uttar Pradesh, India,Pin-282002
Email : [email protected]
Phone No. : 917485807701

East Zone:
Name : Manish Kumar Tiwari
Address : Ranchi Zonal Office, 2nd Floor, Anmol Plaza, Ratu Road Opposite Election Commission ,Ranchi, Jharkhand, 834001
Email : [email protected]
Phone No. : 918189052437

West Zone/South Zone :
Name: Daniel Francis Low
Address: 1st floor, BEST Commercial Building ,Near Ambedkar Garden, Chembur, -East Mumbai -400071
Email : [email protected]
Phone No. : 022 68729562

If your query remains unresolved with our grievance redressal, you may approach the Principal Nodal Officer (PNO) Mr. Sankha Basu, Utkarsh Small Finance Bank Limited, S-24/1-2, 2nd Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002. Call: 0542-7109208 / +91-8189043404, Email: [email protected] ,for all zone .

Incase the issue remains unresolved post discussion with our Principal Nodal Officer (PNO), you may click here to raise the issue with our management team.

Further in case you are not satisfied with the resolution provided by the Bank, you may approach the Office of the Banking Ombudsman, Reserve Bank of India to lodge a complaint at Complaint Management System Portal(https://cms.rbi.org.in) and /or write to RBI CRPC, Chandigarh, Reserve Bank of India, 4th floor, Sector 17, Chandigarh, 160017 or Call toll free number – 14448”. Also you may lodge your grievances at the following email address of the office of the Banking Ombudsman.