• Banking Facility for Senior Citizens & Differently Abled Persons

• Key interest rates on deposits

• Nomination facility available

• Detection and handling of counterfeit currency

• All Services charges (Savings/Current/Lockers)

• Schedule of Charges for BSBDA

• Service Charges (Loan Products)

• KYC booklet as per RBI circular

• Complaint form for lodging a disputed ATM transaction

• TDS provisions available (Form 15 G)

• TDS provisions available (Form 15 H)

• Method of interest calculation

• Bank policies:

• Abstracts of payments of gratuity act, 1972 and central rules

• Abstract of contract labor (regulation and abolition

• RBI license

• Shops and establishment registration

• Abstracts of equal remuneration act, 1976 and central rules

• Abstract of minimum wages act, 2013

• Abstracts of payment of bonus act, 1965 and central rules

• Sexual harassment of women at workplace (prevention, prohibition and redrescel) act, 2013

• Policy on open architecture for Insurance

• Policy to undertake insurance distribution

• TPP Product & Policy

• Banking ombudsman scheme 2006 with contact person Name, Address and Email ID

• Insurance ombudsman scheme with contact person Name, Address and Email ID

If you are not satisfied with our grievance redressal, you may approach the nodal officer (no) Mr. Nikhil Kumar, Head – Operations, UTKARSH SMALL FINANCE BANK, S-24/1-2, 1st Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh 221002. Call:+91 7522 800 118, Email: nodal.officer@utkarsh.bank