North I Zone :
Name : Pradeep Garg
Address :Utkarsh Small Finance Bank Ltd., 1st Floor, Property Bearing No. 40/5, BP-5, West Patel Nagar, New Delhi: 110008
Email : [email protected]
Phone No. : 011-69272177

North II Zone :
Name : Ashutosh Kumar Singh
Address : Zonal Office, S-20/53, 98A, 1st floor, RH Tower, The Mall Road, Cantt, Varanasi, Uttar Pradesh-221002
Email : [email protected]
Email : [email protected]
Phone No. : 0522-2288670

East Zone:
Name : Sankha Basu
Address : Utkarsh Small Finance Bank Ltd, 7th Floor, Megatherm Tower, Plot No-L1, Block-GP, Electronics Complex, Sector-5, Salt Lake City, Kolkata-700091
Email : [email protected]
Email : [email protected]
Phone No. : 033-40059727

West Zone :
Name: Daniel Francis Low
Address: Zonal Office, 7th Floor, BEST Commercial Building, Near Ambedkar Garden, Chembur-East, Mumbai - 400071
Email : [email protected]
Email : [email protected]
Phone No. : 022 68729562

If your query remains unresolved with our grievance redressal, you may approach the Principal Nodal Officer (PNO) Mr. Aravind Khandelwal, Utkarsh Small Finance Bank Limited, S-24/1-2, 2nd Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002. Call: 0542-7109208 / +91-8189043404, Email: [email protected]

Incase the issue remains unresolved post discussion with our Principal Nodal Officer (PNO), you may click here to raise the issue with our management team.

Further in case you are not satisfied with the resolution provided by the Bank, you may approach the Office of the Banking Ombudsman, Reserve Bank of India to lodge a complaint at Complaint Management System Portal(https://cms.rbi.org.in) and /or write to RBI CRPC, Chandigarh, Reserve Bank of India, 4th floor, Sector 17, Chandigarh, 160017 or Call toll free number – 14448”. Also you may lodge your grievances at the following email address of the office of the Banking Ombudsman.