• Banking Facility for Senior Citizens & Differently Abled Persons

• Key interest rates on deposits

• Nomination facility available

• Detection and handling of counterfeit currency

• All Services charges (Savings/Current/Lockers)

• Schedule of Charges for BSBDA

• Service Charges (Loan Products)

• KYC booklet as per RBI circular

• Complaint form for lodging a disputed ATM transaction

• TDS provisions available (Form 15 G)

• TDS provisions available (Form 15 H)

• Method of interest calculation

• Bank policies:

• Abstracts of payments of gratuity act, 1972 and central rules

• Abstract of contract labor (regulation and abolition

• RBI license

• Shops and establishment registration

• Abstracts of equal remuneration act, 1976 and central rules

• Abstract of minimum wages act, 2013

• Abstracts of payment of bonus act, 1965 and central rules

• Sexual harassment of women at workplace (prevention, prohibition and redrescel) act, 2013

• Policy on open architecture for Insurance

• Policy to undertake insurance distribution

• TPP Product & Policy

• Banking ombudsman scheme 2006 with contact person Name, Address and Email ID

• Insurance ombudsman scheme with contact person Name, Address and Email ID

Details of Nodal Officers -

North I Zone :
Name : Pradeep Garg
Address : Zonal Office, 9B, Rajendra Park, Pusa Road, New Delhi-110060
Email : pradeep.garg@utkarsh.bank

North II Zone :
Name : Ashutosh Kumar Singh
Address : Zonal Office, S-20/53, 98A, 1st floor, RH Tower, The Mall Road, Cantt, Varanasi, Uttar Pradesh-221002
Email : ashutosh.singh@utkarsh.bank

East Zone:
Name : Sankha Basu
Address : Zonal Office, 2nd Floor, 134 A, Patliputra Colony, Opposite Polytechnic Gate, Patna, Bihar-800013
Email : sankha.basu@utkarsh.bank

West Zone :
Name: Daniel Francis Low
Address: Zonal Office, 7th Floor, BEST Commercial Building, Near Ambedkar Garden, Chembur-East, Mumbai - 400071
Email: Daniel.Low@utkarsh.bank

If you are not satisfied with our grievance redressal, you may approach the nodal officer (no) Mr. Devendra Singh Makwana, Principal Nodal Officer, Utkarsh Small Finance Bank Limited, S-24/1-2, 1st Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh 221002. Call:+91 72753 54138, Email: nodal.officer@utkarsh.bank