• Banking Facility for Senior Citizens & Differently Abled Persons

• Key interest rates on deposits

• Nomination facility available

• Key Interest Rate on Savings Account

• Detection and handling of counterfeit currency

• Important Notice to All Customers on Linking of Permanent Account Number (PAN) with Aadhaar Number

• Advisory by Indian Bank’s Association in English

• Advisory by Indian Bank’s Association in Hindi

• All Services charges (Savings/Current/Institutional/Lockers)

• Schedule of Charges for BSBDA

• Service Charges (Loan Products)

• KYC booklet as per RBI circular

• Complaint form for lodging a disputed ATM transaction

• TDS provisions available (Form 15 G)

• TDS provisions available (Form 15 H)

• Method of interest calculation

• Bank policies:

• Abstracts of payments of gratuity act, 1972 and central rules

• Abstract of contract labor (regulation and abolition

• RBI license

• Shops and establishment registration

• Abstracts of equal remuneration act, 1976 and central rules

• Abstract of minimum wages act, 2013

• Abstracts of payment of bonus act, 1965 and central rules

• Sexual harassment of women at workplace (prevention, prohibition and redrescel) act, 2013

• All items mentioned in I and IV

• Time norms for business transactions

• Policy on open architecture for Insurance

• Policy to undertake insurance distribution

• TPP Product & Policy

• Banking ombudsman scheme 2006 with contact person Name, Address and Email ID

• Insurance ombudsman scheme with contact person Name, Address and Email ID

Details of Nodal Officers -

North I Zone :
Name : Pradeep Garg
Address : Zonal Office, 9B, Rajendra Park, Pusa Road, New Delhi-110060
Email : nodal.officer@utkarsh.bank
Phone No. : 011- 68141527

North II Zone :
Name : Ashutosh Kumar Singh
Address : Zonal Office, S-20/53, 98A, 1st floor, RH Tower, The Mall Road, Cantt, Varanasi, Uttar Pradesh-221002
Email : nodal.officer@utkarsh.bank
Phone No. : 0522-2288670

East Zone:
Name : Sankha Basu
Address : Utkarsh Small Finance Bank Ltd, 7th Floor, Megatherm Tower, Plot No-L1, Block-GP, Electronics Complex, Sector-5, Salt Lake City, Kolkata-700091
Email : nodal.officer@utkarsh.bank
Phone No. : 033-40059727

West Zone :
Name: Daniel Francis Low
Address: Zonal Office, 7th Floor, BEST Commercial Building, Near Ambedkar Garden, Chembur-East, Mumbai - 400071
Email : nodal.officer@utkarsh.bank
Phone No. : 022 68729562

If your query remains unresolved with our grievance redressal, you may approach the Principal Nodal Officer (PNO) Mr. Devendra Singh Makwana, Utkarsh Small Finance Bank, S-20/53, 98A, 1st floor, RH Tower, The Mall Road, Cantt, Varanasi, Uttar Pradesh, PIN -221002. Call : 0542-2517535, Email: pno@utkarsh.bank

Incase the issue remains unresolved post discussion with our Principal Nodal Officer (PNO), you may click here to raise the issue with our management team.