• Banking Facility for Senior Citizens & Differently Abled Persons

• Key interest rates on deposits

• Nomination facility available

• Key Interest Rate on Savings Account

• Detection and handling of counterfeit currency

• Important Notice to All Customers on Linking of Permanent Account Number (PAN) with Aadhaar Number

• Advisory by Indian Bank’s Association in English

• Advisory by Indian Bank’s Association in Hindi

• All Services charges (Savings/Current/Institutional/OD/FD/Lockers)

• Schedule of Charges for BSBDA

• Service Charges (Loan Products)

• KYC booklet as per RBI circular

• Complaint form for lodging a disputed ATM transaction

• TDS provisions available (Form 15 G)

• TDS provisions available (Form 15 H)

• Method of Interest Calculation (Savings & Deposit)

• Bank policies:

• MSME Loan Disposed in the Bank

• Timelines for Credit Decision

• One Time Settlement Scheme of NPAs For MSME

• Protection for Bank Depositors under Deposit Insurance Scheme

• GST Registration No

• Abstracts of payments of gratuity act, 1972 and central rules

• Abstract of contract labor (regulation and abolition

• RBI license

• Shops and establishment registration

• Abstracts of equal remuneration act, 1976 and central rules

• Abstract of minimum wages act, 2013

• Abstracts of payment of bonus act, 1965 and central rules

• Sexual harassment of women at workplace (prevention, prohibition and redrescel) act, 2013

• All items mentioned in I and IV

• Time norms for business transactions

• Policy on open architecture for Insurance

• TPP Product & Policies

• Banking ombudsman scheme 2006 with contact person Name, Address and Email ID

• Insurance ombudsman scheme with contact person Name, Address and Email ID

Details of Nodal Officers -

North I Zone :
Name : Pradeep Garg
Address : Zonal Office, 9B, Rajendra Park, Pusa Road, New Delhi-110060
Email : [email protected]
Phone No. : 011- 68141527

North II Zone :
Name : Ashutosh Kumar Singh
Address : Zonal Office, S-20/53, 98A, 1st floor, RH Tower, The Mall Road, Cantt, Varanasi, Uttar Pradesh-221002
Email : [email protected]
Phone No. : 0522-2288670

East Zone:
Name : Sankha Basu
Address : Utkarsh Small Finance Bank Ltd, 7th Floor, Megatherm Tower, Plot No-L1, Block-GP, Electronics Complex, Sector-5, Salt Lake City, Kolkata-700091
Email : [email protected]
Phone No. : 033-40059727

West Zone :
Name: Daniel Francis Low
Address: Zonal Office, 7th Floor, BEST Commercial Building, Near Ambedkar Garden, Chembur-East, Mumbai - 400071
Email : [email protected]
Phone No. : 022 68729562

If your query remains unresolved with our grievance redressal, you may approach the Principal Nodal Officer (PNO) Mr. Aravind Khandelwal, Utkarsh Small Finance Bank, S-20/53, 98A, 1st floor, RH Tower, The Mall Road, Cantt, Varanasi, Uttar Pradesh, PIN -221002. Call : 0542-7109208 / +91-8189043404 , Email: [email protected]

Incase the issue remains unresolved post discussion with our Principal Nodal Officer (PNO), you may click here to raise the issue with our management team.

In case of further grievances you may also lodge your complaint at (https://cms.rbi.org.in) and /or write to RBI CRPC, Chandigarh,Reserve Bank of India, 4th floor, Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448 .