Mobile Banking

Download the Utkarsh Mobile Banking App, compatible with both Android and iOS operating system and Transfer Funds, Access your Bank Account, Enquire and Access your Deposits and Portfolio, open Fixed/Recurring Deposits, Request Cheque Book, and do a lot more, all at your convenience through your Smartphone. Explore the 24*7 banking facility with our Mobile Banking App.

Download for Android: Click here to download Utkarsh Mobile app.

Download for iOS: Click here to download Utkarsh Mobile app.

How to Registration
SIM Binding for Existing Customers
Services
Do's and Don'ts
FAQs
Security Tips

You can download the Utkarsh Mobile App from either Google play store or Apple App store, depending on the IOS you are using. All you need to do is follow the below mentioned process to download the app:

Go to the Play Store and search for Utkarsh Mobile Application.
Accept the Terms & Conditions and Download the App.
After successful download, open the app on your device.

You can now access your Mobile Banking through Utkarsh Mobile Banking App, using either of these three ways:

1. User ID & Password OR
2. MPIN OR
3. Biometric

Steps to Self-Registration:

SIM Binding for New Customer

Step 1: Open the app and click on Self Registration option. It navigates to Next screen.
Step 2: Select among three options Account Number, CIF or Debit card as per your preference.
Step 3: Click on SEND SMS option, it will redirect to default SMS App, where an auto populated alpha numeric short code will be displayed to the customer. User needs to select the SIM before sending the SMS.
Step 4: After sending the SMS, go back to Utkarsh Mobile Application.
Step 5: Review all the details on Confirmation and click on Submit Button.
Step 6: Enter your desired User Name & Password, Reconfirm the password, select your Security Image & Secure Phase and click on Submit Button.
Step 7: Self Registration is done successfully.

Steps to generate MPIN:
Step 1: Click on Set MPIN
Step 2: Enter Internet Banking User ID and Password. Click on Next Button
Step 3: Enter OTP sent on your Registered Mobile Number. Click on Submit
Step 4: Enter a desired 4 digit number as your MPIN.
Step 5: Re-enter the 4 digit MPIN
Step 6: Click on Next Button
Step 7: MPIN has been set successfully and will be displayed on screen.
Step 8: Click OK

What is Sim Binding?

SIM binding is a new feature available on the Utkarsh Mobile App that allows customers to link their account only to a phone number registered with the Bank. During registration on the Utkarsh Mobile App, the user is asked to verify their SIM through sending SMS from their registered mobile number.

Why we need SIM Binding?

This allows access to the mobile banking application from a trusted device only and makes your app usage safe and secure.

What is the new registration process for existing users?

SIM Binding for Existing Customer:

STEP 1: Update your Utkarsh Mobile App from Google Play store /iOS App store, to get access to new version of with enhanced security features.

STEP 2: Enter the Username and password/ mPin/ Biometric.

STEP 3: Click on SEND SMS option, it will redirect the customer to default SMS App. Customers have to send the auto populated alpha numeric short code from Registered Mobile number.

STEP 4: After sending the SMS, customer have to go back to Utkarsh Mobile Application.

STEP 5: SMS will be verified at the background and on successful verification, app will display Home page of the application.

STEP 6: After entering all details correctly, app will display message for successful registration. Now, User can log in to the Utkarsh Mobile Banking App.

Can I register multiple devices for Utkarsh Small Finance Bank Mobile Banking Application?

Utkarsh Mobile Banking application will work only on those device which have SIM of mobile number registered with the Bank.

In what cases Utkarsh Mobile Banking Application ask for SIM Binding?

Application will ask for SIM binding in below mentioned cases:

First time registration
Device changed
Sim is swapped
SIM number is changed, Mobile Number is updated

In case of any issue while SIM Binding process, what basic checks I have to do?

To complete the SIM binding process, user need to ensure that:

Your mobile data/WIFI is turned on
Make Sure that Registered Mobile Number is active and has SMS balance
Ensure correct SIM number is selected before sending SMS
Aeroplane mode is turned off
You have at least one bar of signal

What if I lost my mobile number which was registered at Utkarsh Small Finance Bank?

In case of loss/theft of your Registered Mobile Number, please block your SIM immediately. Once the new SIM is issued from the telecom operator. kindly use the newly provided SIM in your mobile handset and follow the registration process.

Is it possible to have SIM binding if the device is having Dual SIM?

Yes. If the device is having Dual SIM, appropriate SIM is to be selected for sending an SMS for SIM Binding process

Explore a host of services offered all at your fingertips with Utkarsh Mobile Banking App.

Accounts and Deposits
Access all your Utkarsh Small Finance Bank Accounts Summary with one single touch, be it your Savings Account, Current Account or Salary Account held with Mobile Banking App. Open Fixed Deposits/Recurring Deposits and many other services.

Fund Transfers
Transfer funds to anyone, anywhere and anytime with the Utkarsh Mobile Banking App.

Open or Create Deposits
Open or Create Fixed Deposits and Recurring Deposits.

Card Services
Apply for a New Debit Card, Block and Unblock your Card, generate your Debit Card PIN, and more.

Offers
Soon get updates on all available offers, right at your fingertips. So choose and avail your offer within the app. (Launching soon)

Other Services
Utkarsh Mobile Banking App comes with a host of services, which can be availed directly from the app. You can now request for ChequeBook, Track your deliverables, Manage payees, View your Personal Information and do a lot more.

Technology can also be misused. To ensure a secured Mobile Banking experience, always keep the following do's and don’ts in mind while transacting:

Do’s

Protect your phone with a password or fingerprint that is difficult to crack.
Register for SMS alerts to keep track of your Banking transactions.
Delete junk and chain messages regularly.
Do not follow any URL in messages that you are not sure about. There may be a chance of getting hacked.
Install an effective mobile anti-malware/anti-virus software on your Smartphone and keep it updated.
Maximise the security features by enabling encryption, remote wipe and location tracking on your device.
Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used.
Download apps only from official app stores.
Log out from your Mobile Banking as soon as you have completed your transactions.
Be aware of shoulder surfers while typing confidential information on your mobile in public places.
In case you lose your mobile phone, please call our Customer Care to disable the Utkarsh Mobile applications.
While sharing your mobile with someone or during repairs always remember to:
1. Clear the browsing history.
2. Clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information.
3. Block your Mobile Banking applications by contacting your Bank. You can unblock them when you get the mobile back.

DON’TS

Do not save confidential information such as your Debit/Credit Card numbers, CVV numbers or PINs on your mobile phone.
Do not enable auto-fill or save user IDs and passwords for Mobile Banking.
Avoid using unsecured Wi-Fi, public or shared networks
Do not use "jailbroken" or "rooted" devices for online banking.
Never disclose personal information or online banking credentials via e-mail or text message, as these can be used for identity theft.

What is Utkarsh Small Finance Bank Mobile Banking? Why should I apply for it?

Utkarsh Small Finance Bank’s Mobile Banking allows you to bank anytime anywhere through your mobile phone. You can access your banking information and make transactions on your Savings Account, Loan Accounts, at absolutely no cost.

Can I avail Utkarsh Small Finance Bank Mobile Banking Facility?

If you are an Utkarsh Small Finance Bank customer having a Savings Account and Current Account (presently only for Individual Current Account Holders), Loan Account, you can avail of this Mobile Banking Facility, by registering with us. If not registered you need to register on Internet Banking and then download Utkarsh Mobile App from Google Play Store.

What is Utkarsh Mobile App?

Utkarsh Mobile Banking is an application that can be downloaded and activated on your mobile phone. With Utkarsh Mobile Banking App you can check your Account Balances, Transfer Funds, Request for ChequeBook and carry out many other banking transactions.

How do I Login to Utkarsh Mobile App?

You need your User ID (Unique Identification Code provided to you by the Bank) and Password (Internet Banking password) to login to the application.

How can I subscribe to Utkarsh Small Finance Bank Mobile Banking?

To register for Mobile Banking you have to follow the below mentioned process:

Register on Internet Banking to generate your User ID and Password.
Download Utkarsh Mobile Banking App from Google Play Store/Apple App Store.
You can Login to Utkarsh Mobile Banking App in 2 ways, by using:
1. Internet Banking User ID and Password or
2. mPIN

How I can generate mPIN for my Utkarsh Mobile Banking?

To generate Utkarsh Mobile Banking mPIN, simply follow these steps:

Step 1: Click on Set mPIN
Step 2: Enter Internet Banking User ID. Click on Proceed
Step 3: Enter OTP sent on your Registered Mobile Number. Click on Submit
Step 4: Enter 4 digit mPIN.
Step 5:Re-enter 4 digit mPIN
Step 6: Click on Proceed
Step 7: mPIN has been set successfully will be displayed on screen.
Step 8:Click OK.

Can I use my Internet Banking User ID and Password?

Yes, you can use your Internet Banking User ID and password to login to Utkarsh Mobile application.

Can I use Utkarsh Mobile Banking App, if my mobile number is not registered with Bank?

No. Your mobile number should be registered with the Bank to use Utkarsh Mobile Banking App. You can register your Mobile Number by visiting your nearest Utkarsh Small Finance Bank Branch or at an ATM.

How much time does it take for me to receive an alert after doing a transaction?

Utkarsh Small Finance Bank sends an instant alert on successful completion of the transaction. The exact time for delivery of the alert will depend on the condition of the telecom operator network.

What type of Alerts can I receive from Mobile Banking App Mobile Banking?

You can subscribe for Mobile Banking App Mobile Alerts, a service that enables you to receive message alerts on particular transactions or events that take place on your Mobile Banking App account. You can subscribe to receive SMS alerts for the following events:

Salary Credit.
Account getting debited
Account getting credited
ATM Cash withdrawal
Transactions made through E-Commerce sites and Point of Sale (POS) terminals.
PIN Change, Addition/Deletion of Beneficiary (Fund Transfer) etc.

What are the benefits of Mobile Banking?

Mobile Banking lets you bank on move directly through your mobile phone. You can access information and conduct transactions on any of your Utkarsh Small Finance Bank accounts easily.
List of transactions that can be carried out with Utkarsh Mobile Banking App:

Account Information
Mini-statements and checking of Account history
Monitoring of term deposits
Access to loan statements
Status on cheque
Ordering ChequeBooks
Balance checking in the Account
Recent transactions
Payments, Deposits, Withdrawals, and Transfers - Domestic funds transfer
Support
Tracking your service requests

I have lost my handset on which Utkarsh Mobile application was activated, what should I do to avoid any misuse?

We request you to call on our Customer Care number (1800-123-9878) 24×7 (Except National Holidays) to disable the application for your old device.

How can I avail Utkarsh Mobile App services?

Utkarsh Small Finance Bank Savings Account, Loans, Current Account (Individual) customers registered for Mobile Banking and GPRS enabled on their mobile device can avail Utkarsh Mobile Banking App services. If you have not yet registered your mobile number, kindly visit your nearest Utkarsh Small Finance Bank Branch or ATM to register.

I forgot my mPIN, how do I reset it on Utkarsh Mobile application?

You can set a new mPIN by clicking on Forgot Login mPIN on the home page of Utkarsh Mobile Banking App.

Are there any charges for using Utkarsh Mobile App services?

No, Utkarsh Small Finance Bank provides Utkarsh Mobile services at Zero costs. However Data/SMS usage charges may be applicable as per your service provider.

I have never used Utkarsh Small Finance Bank’s Internet Banking. Can I still use Utkarsh Mobile Banking App?

No. Firstly, you need to register yourself on Internet Banking and then you can install Utkarsh Mobile App from Google Play Store/Apple App Store.

I am an existing Utkarsh user, how will I upgrade to the new Utkarsh App?

You need to visit Google Play store / Apple App Store and upgrade the App.

Does the Utkarsh application ask for a User ID & password to login?

Yes. You have 2 options to login to the Utkarsh Mobile App:
1. With your Internet Banking User ID and password
2. With your mPIN

Which handsets are compatible for downloading new Utkarsh Mobile App?

Utkarsh Mobile App is compatible on IOS 9.1, IOS 9, IOS 8, Android v4.4.2, Android v5.0.0 , Android v5.1.0 , Windows 8, Windows 8.1, Windows 10 and Blackberry 10.

How do I download? Utkarsh Mobile Banking application?

You can download the Utkarsh Mobile Banking App through any of the following channels:

App Stores:

If you are using an Android based IOS device, you can download the Utkarsh App from Google Play Store.
If you are using an iPhone device, you can download the Utkarsh App from the App Store.
If you are using a Windows base device, you can download the Utkarsh App from Windows Phone Store.

What should I do if I change my mobile number?

Utkarsh Bank’s Mobile Banking App requires you to register your mobile number either at ATM or by visiting any nearest Bank branch.

Where can I read the detailed terms and conditions related to Mobile Banking services?

Detailed terms and conditions related to mobile banking services are available at www.utkarsh.bank

What if I want to change my mobile phone device?

In case you want to use the Utkarsh Small Finance Bank Mobile Banking application, you will have to re-download the application on your new handset. Set your mPIN by clicking on Forget Login mPIN available on the Home page of Utkarsh Mobile Banking App which navigates to enter User ID Page and then you can continue using our Mobile Banking services.

What do I do if I lose my mobile phone?

Even if you lose your phone your account will be safe, as to use this application you need a password.

Is a GPRS connection mandatory?

Yes, without it you won't be able to download the application

Is this service available 24x7?

Yes, the service is available round the clock

How do I make sure no unauthorized payments are made using Utkarsh Small Finance Bank Mobile Banking App?

Remember to log out of the application after you have finished using it and don’t share your Customer ID and Password with anyone.

How much memory space is required to install the Mobile Banking application?

Approximately 16.79 MB is required to install the application.

Can I make payments to new payees?

After adding a new payee, Customer can transfer funds after 30mins to Utkarsh Customers & after 4Hours to Other Bank Customers.

How do I log out of Utkarsh Mobile Banking App?

There is a logout button available at the below left corner in the application.

I am still unable to download Utkarsh Small Finance Mobile Banking?

This may be due to congestion in your service provider’s GPRS network. Please try again after some time.

Mobile Banking Safety Tips & Measures

With Mobile Banking, your banking and financial transactions are at your fingertips. Here are some precautions for safe and secure Mobile Banking
Set up a PIN/password to access the handset menu on your mobile phone
Register for SMS alerts to keep track of your Banking transactions.
Delete junk message and chain messages regularly
Do not follow any URL in message that you are not sure about
If you have to share your mobile with anyone else or send it for repair/maintenance clear the browsing history,clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information. Block your mobile banking applications by contacting your bank. You can unblock them when you get the mobile back
Do not save confidential information such as your debit/credit card numbers, CVV numbers or PINs on your mobile phone
Do not part with confidential information received from your bank on your mobile
Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated
Keep your mobile's operating system and applications, including the browser, updated with the latest security patches and upgrades
Password-protect your mobile device to protect against unauthorised access. Set up a PIN/password that is difficult to crack
Do not enable auto-fill or save user IDs or passwords for mobile banking online
If possible, maximise the security features by enabling encryption, remote wipe and location tracking on device
Never leave your mobile phone unattended
Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used. The Bluetooth can be set up in invisible mode
Do not use "jailbroken" or "rooted" devices for online banking. Jailbreaking or rooting a device (the process of breaking into the phone's built-in operating system to control it outside the vendor's original intention) exposes the device to additional malware and gains administrative or privileged access of OS
Only download apps from official app stores such as Apple iTunes, Android Marketplace, Google Play Store or BlackBerry App World as applicable
Never disclose personal information or online banking credentials via e-mail or text message as these can be used for identity theft
Log out from online Mobile Banking or application as soon as you have completed your transactions. Also make sure you close that window
Be aware of shoulder surfers. Be extra careful while typing confidential information such as your account details and password on your mobile in public places
In case you lose your mobile phone, please call our Customer Care 24*7 to disable the Utkarsh Mobile applications

How to Registration
You can download the Utkarsh Mobile App from either Google play store or Apple App store, depending on the IOS you are using. All you need to do is follow the below mentioned process to download the app:
1. Go to the Play Store and search for Utkarsh Mobile Application.
2. Accept the Terms & Conditions and Download the App.
3. After successful download, open the app on your device.
You can now access your Mobile Banking through Utkarsh Mobile Banking App, using either of these three ways:

1. User ID & Password OR
2. MPIN OR
3. Biometric

Steps to Self-Registration:
SIM Binding for New Customer
Step 1: Open the app and click on Self Registration option. It navigates to Next screen.
Step 2: Select among three options Account Number, CIF or Debit card as per your preference.
Step 3: Click on SEND SMS option, it will redirect to default SMS App, where an auto populated alpha numeric short code will be displayed to the customer. User needs to select the SIM before sending the SMS.
Step 4: After sending the SMS, go back to Utkarsh Mobile Application.
Step 5: Review all the details on Confirmation and click on Submit Button.
Step 6: Enter your desired User Name & Password, Reconfirm the password, select your Security Image & Secure Phase and click on Submit Button.
Step 7: Self Registration is done successfully.
Steps to generate MPIN:
Step 1: Click on Set MPIN
Step 2: Enter Internet Banking User ID and Password. Click on Next Button
Step 3: Enter OTP sent on your Registered Mobile Number. Click on Submit
Step 4: Enter a desired 4 digit number as your MPIN.
Step 5: Re-enter the 4 digit MPIN
Step 6: Click on Next Button
Step 7: MPIN has been set successfully and will be displayed on screen.
Step 8: Click OK
SIM Binding for Existing Customers
What is Sim Binding?

SIM binding is a new feature available on the Utkarsh Mobile App that allows customers to link their account only to a phone number registered with the Bank. During registration on the Utkarsh Mobile App, the user is asked to verify their SIM through sending SMS from their registered mobile number.

Why we need SIM Binding?

This allows access to the mobile banking application from a trusted device only and makes your app usage safe and secure.

What is the new registration process for existing users?

SIM Binding for Existing Customer:
STEP 1: Update your Utkarsh Mobile App from Google Play store /iOS App store, to get access to new version of with enhanced security features.

STEP 2: Enter the Username and password/ mPin/ Biometric.

STEP 3: Click on SEND SMS option, it will redirect the customer to default SMS App. Customers have to send the auto populated alpha numeric short code from Registered Mobile number.

STEP 4: After sending the SMS, customer have to go back to Utkarsh Mobile Application.

STEP 5: SMS will be verified at the background and on successful verification, app will display Home page of the application.

STEP 6: After entering all details correctly, app will display message for successful registration. Now, User can log in to the Utkarsh Mobile Banking App.

Can I register multiple devices for Utkarsh Small Finance Bank Mobile Banking Application?

Utkarsh Mobile Banking application will work only on those device which have SIM of mobile number registered with the Bank.

In what cases Utkarsh Mobile Banking Application ask for SIM Binding?
Application will ask for SIM binding in below mentioned cases:

First time registration

Device changed

Sim is swapped

SIM number is changed, Mobile Number is updated
In case of any issue while SIM Binding process, what basic checks I have to do?
To complete the SIM binding process, user need to ensure that:

Your mobile data/WIFI is turned on

Make Sure that Registered Mobile Number is active and has SMS balance

Ensure correct SIM number is selected before sending SMS

Aeroplane mode is turned off

You have at least one bar of signal
What if I lost my mobile number which was registered at Utkarsh Small Finance Bank?

In case of loss/theft of your Registered Mobile Number, please block your SIM immediately. Once the new SIM is issued from the telecom operator. kindly use the newly provided SIM in your mobile handset and follow the registration process.

Is it possible to have SIM binding if the device is having Dual SIM?

Yes. If the device is having Dual SIM, appropriate SIM is to be selected for sending an SMS for SIM Binding process
Services

Explore a host of services offered all at your fingertips with Utkarsh Mobile Banking App.

Accounts and Deposits
Access all your Utkarsh Small Finance Bank Accounts Summary with one single touch, be it your Savings Account, Current Account or Salary Account held with Mobile Banking App. Open Fixed Deposits/Recurring Deposits and many other services.

Fund Transfers
Transfer funds to anyone, anywhere and anytime with the Utkarsh Mobile Banking App.

Open or Create Deposits
Open or Create Fixed Deposits and Recurring Deposits.

Card Services
Apply for a New Debit Card, Block and Unblock your Card, generate your Debit Card PIN, and more.

Offers
Soon get updates on all available offers, right at your fingertips. So choose and avail your offer within the app. (Launching soon)

Other Services
Utkarsh Mobile Banking App comes with a host of services, which can be availed directly from the app. You can now request for ChequeBook, Track your deliverables, Manage payees, View your Personal Information and do a lot more.
Do's and Don'ts
Technology can also be misused. To ensure a secured Mobile Banking experience, always keep the following do's and don’ts in mind while transacting:

Do’s
1. Protect your phone with a password or fingerprint that is difficult to crack.
2. Register for SMS alerts to keep track of your Banking transactions.
3. Delete junk and chain messages regularly.
4. Do not follow any URL in messages that you are not sure about. There may be a chance of getting hacked.
5. Install an effective mobile anti-malware/anti-virus software on your Smartphone and keep it updated.
6. Maximise the security features by enabling encryption, remote wipe and location tracking on your device.
7. Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used.
8. Download apps only from official app stores.
9. Log out from your Mobile Banking as soon as you have completed your transactions.
10. Be aware of shoulder surfers while typing confidential information on your mobile in public places.
11. In case you lose your mobile phone, please call our Customer Care to disable the Utkarsh Mobile applications.
12. While sharing your mobile with someone or during repairs always remember to:
  1. Clear the browsing history.
  2. Clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information.
  3. Block your Mobile Banking applications by contacting your Bank. You can unblock them when you get the mobile back.
DON’TS
1. Do not save confidential information such as your Debit/Credit Card numbers, CVV numbers or PINs on your mobile phone.
2. Do not enable auto-fill or save user IDs and passwords for Mobile Banking.
3. Avoid using unsecured Wi-Fi, public or shared networks
4. Do not use "jailbroken" or "rooted" devices for online banking.
5. Never disclose personal information or online banking credentials via e-mail or text message, as these can be used for identity theft.
FAQs
What is Utkarsh Small Finance Bank Mobile Banking? Why should I apply for it?

Utkarsh Small Finance Bank’s Mobile Banking allows you to bank anytime anywhere through your mobile phone. You can access your banking information and make transactions on your Savings Account, Loan Accounts, at absolutely no cost.

Can I avail Utkarsh Small Finance Bank Mobile Banking Facility?

If you are an Utkarsh Small Finance Bank customer having a Savings Account and Current Account (presently only for Individual Current Account Holders), Loan Account, you can avail of this Mobile Banking Facility, by registering with us. If not registered you need to register on Internet Banking and then download Utkarsh Mobile App from Google Play Store.

What is Utkarsh Mobile App?

Utkarsh Mobile Banking is an application that can be downloaded and activated on your mobile phone. With Utkarsh Mobile Banking App you can check your Account Balances, Transfer Funds, Request for ChequeBook and carry out many other banking transactions.

How do I Login to Utkarsh Mobile App?

You need your User ID (Unique Identification Code provided to you by the Bank) and Password (Internet Banking password) to login to the application.

How can I subscribe to Utkarsh Small Finance Bank Mobile Banking?
To register for Mobile Banking you have to follow the below mentioned process:

Register on Internet Banking to generate your User ID and Password.

Download Utkarsh Mobile Banking App from Google Play Store/Apple App Store.

You can Login to Utkarsh Mobile Banking App in 2 ways, by using:

1. Internet Banking User ID and Password or
2. mPIN
How I can generate mPIN for my Utkarsh Mobile Banking?
To generate Utkarsh Mobile Banking mPIN, simply follow these steps:

Step 1: Click on Set mPIN

Step 2: Enter Internet Banking User ID. Click on Proceed

Step 3: Enter OTP sent on your Registered Mobile Number. Click on Submit

Step 4: Enter 4 digit mPIN.

Step 5:Re-enter 4 digit mPIN

Step 6: Click on Proceed

Step 7: mPIN has been set successfully will be displayed on screen.

Step 8:Click OK.
Can I use my Internet Banking User ID and Password?

Yes, you can use your Internet Banking User ID and password to login to Utkarsh Mobile application.

Can I use Utkarsh Mobile Banking App, if my mobile number is not registered with Bank?

No. Your mobile number should be registered with the Bank to use Utkarsh Mobile Banking App. You can register your Mobile Number by visiting your nearest Utkarsh Small Finance Bank Branch or at an ATM.

How much time does it take for me to receive an alert after doing a transaction?

Utkarsh Small Finance Bank sends an instant alert on successful completion of the transaction. The exact time for delivery of the alert will depend on the condition of the telecom operator network.

What type of Alerts can I receive from Mobile Banking App Mobile Banking?
You can subscribe for Mobile Banking App Mobile Alerts, a service that enables you to receive message alerts on particular transactions or events that take place on your Mobile Banking App account. You can subscribe to receive SMS alerts for the following events:

Salary Credit.

Account getting debited

Account getting credited

ATM Cash withdrawal

Transactions made through E-Commerce sites and Point of Sale (POS) terminals.

PIN Change, Addition/Deletion of Beneficiary (Fund Transfer) etc.
What are the benefits of Mobile Banking?
Mobile Banking lets you bank on move directly through your mobile phone. You can access information and conduct transactions on any of your Utkarsh Small Finance Bank accounts easily.
List of transactions that can be carried out with Utkarsh Mobile Banking App:

Account Information

Mini-statements and checking of Account history

Monitoring of term deposits

Access to loan statements

Status on cheque

Ordering ChequeBooks

Balance checking in the Account

Recent transactions

Payments, Deposits, Withdrawals, and Transfers - Domestic funds transfer

Support

Tracking your service requests
I have lost my handset on which Utkarsh Mobile application was activated, what should I do to avoid any misuse?

We request you to call on our Customer Care number (1800-123-9878) 24×7 (Except National Holidays) to disable the application for your old device.

How can I avail Utkarsh Mobile App services?

Utkarsh Small Finance Bank Savings Account, Loans, Current Account (Individual) customers registered for Mobile Banking and GPRS enabled on their mobile device can avail Utkarsh Mobile Banking App services. If you have not yet registered your mobile number, kindly visit your nearest Utkarsh Small Finance Bank Branch or ATM to register.

I forgot my mPIN, how do I reset it on Utkarsh Mobile application?

You can set a new mPIN by clicking on Forgot Login mPIN on the home page of Utkarsh Mobile Banking App.

Are there any charges for using Utkarsh Mobile App services?

No, Utkarsh Small Finance Bank provides Utkarsh Mobile services at Zero costs. However Data/SMS usage charges may be applicable as per your service provider.

I have never used Utkarsh Small Finance Bank’s Internet Banking. Can I still use Utkarsh Mobile Banking App?

No. Firstly, you need to register yourself on Internet Banking and then you can install Utkarsh Mobile App from Google Play Store/Apple App Store.

I am an existing Utkarsh user, how will I upgrade to the new Utkarsh App?

You need to visit Google Play store / Apple App Store and upgrade the App.

Does the Utkarsh application ask for a User ID & password to login?

Yes. You have 2 options to login to the Utkarsh Mobile App:
1. With your Internet Banking User ID and password
2. With your mPIN

Which handsets are compatible for downloading new Utkarsh Mobile App?

Utkarsh Mobile App is compatible on IOS 9.1, IOS 9, IOS 8, Android v4.4.2, Android v5.0.0 , Android v5.1.0 , Windows 8, Windows 8.1, Windows 10 and Blackberry 10.

How do I download? Utkarsh Mobile Banking application?
You can download the Utkarsh Mobile Banking App through any of the following channels:
App Stores:

If you are using an Android based IOS device, you can download the Utkarsh App from Google Play Store.

If you are using an iPhone device, you can download the Utkarsh App from the App Store.

If you are using a Windows base device, you can download the Utkarsh App from Windows Phone Store.
What should I do if I change my mobile number?

Utkarsh Bank’s Mobile Banking App requires you to register your mobile number either at ATM or by visiting any nearest Bank branch.

Where can I read the detailed terms and conditions related to Mobile Banking services?

Detailed terms and conditions related to mobile banking services are available at www.utkarsh.bank

What if I want to change my mobile phone device?

In case you want to use the Utkarsh Small Finance Bank Mobile Banking application, you will have to re-download the application on your new handset. Set your mPIN by clicking on Forget Login mPIN available on the Home page of Utkarsh Mobile Banking App which navigates to enter User ID Page and then you can continue using our Mobile Banking services.

What do I do if I lose my mobile phone?

Even if you lose your phone your account will be safe, as to use this application you need a password.

Is a GPRS connection mandatory?

Yes, without it you won't be able to download the application

Is this service available 24x7?

Yes, the service is available round the clock

How do I make sure no unauthorized payments are made using Utkarsh Small Finance Bank Mobile Banking App?

Remember to log out of the application after you have finished using it and don’t share your Customer ID and Password with anyone.

How much memory space is required to install the Mobile Banking application?

Approximately 16.79 MB is required to install the application.

Can I make payments to new payees?

After adding a new payee, Customer can transfer funds after 30mins to Utkarsh Customers & after 4Hours to Other Bank Customers.

How do I log out of Utkarsh Mobile Banking App?

There is a logout button available at the below left corner in the application.

I am still unable to download Utkarsh Small Finance Mobile Banking?

This may be due to congestion in your service provider’s GPRS network. Please try again after some time.
Security Tips
Mobile Banking Safety Tips & Measures
1. With Mobile Banking, your banking and financial transactions are at your fingertips. Here are some precautions for safe and secure Mobile Banking
2. Set up a PIN/password to access the handset menu on your mobile phone
3. Register for SMS alerts to keep track of your Banking transactions.
4. Delete junk message and chain messages regularly
5. Do not follow any URL in message that you are not sure about
6. If you have to share your mobile with anyone else or send it for repair/maintenance clear the browsing history,clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information. Block your mobile banking applications by contacting your bank. You can unblock them when you get the mobile back
7. Do not save confidential information such as your debit/credit card numbers, CVV numbers or PINs on your mobile phone
8. Do not part with confidential information received from your bank on your mobile
9. Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated
10. Keep your mobile's operating system and applications, including the browser, updated with the latest security patches and upgrades
11. Password-protect your mobile device to protect against unauthorised access. Set up a PIN/password that is difficult to crack
12. Do not enable auto-fill or save user IDs or passwords for mobile banking online
13. If possible, maximise the security features by enabling encryption, remote wipe and location tracking on device
14. Never leave your mobile phone unattended
15. Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used. The Bluetooth can be set up in invisible mode
16. Do not use "jailbroken" or "rooted" devices for online banking. Jailbreaking or rooting a device (the process of breaking into the phone's built-in operating system to control it outside the vendor's original intention) exposes the device to additional malware and gains administrative or privileged access of OS
17. Only download apps from official app stores such as Apple iTunes, Android Marketplace, Google Play Store or BlackBerry App World as applicable
18. Never disclose personal information or online banking credentials via e-mail or text message as these can be used for identity theft
19. Log out from online Mobile Banking or application as soon as you have completed your transactions. Also make sure you close that window
20. Be aware of shoulder surfers. Be extra careful while typing confidential information such as your account details and password on your mobile in public places
21. In case you lose your mobile phone, please call our Customer Care 24*7 to disable the Utkarsh Mobile applications