Mobile Banking

With Utkarsh Mobile Banking App, we make your banking experience convenient, hassle-free, quick and above all, secured. Download the App and Transfer Funds, Access your Bank Account, Enquire and Access your Deposits and Portfolio, open Fixed/Recurring Deposits, Request ChequeBook, and do a lot more, all at your convenience through your Smartphone. Explore the 24*7 banking facility with our Mobile Banking App.

Apply online

Services
How To Register
Dos and Donts
FAQs

Explore a host of services offered all at your fingertips with Utkarsh Mobile Banking App.

Accounts and Deposits
Access all your Utkarsh Small Finance Bank Accounts Summary with one single touch, be it your Savings Account, Current Account or Salary Account held with Mobile Banking App. Open Fixed Deposits/Recurring Deposits and many other services.

Fund Transfers
Transfer funds to anyone, anywhere and anytime with the Utkarsh Mobile Banking App.

Open or Create Deposits
Open or Create Fixed Deposits and Recurring Deposits.

Card Services
Apply for a New Debit Card, Block and Unblock your Card, generate your Debit Card PIN, and more.

Offers
Now get updates on all available offers, right at your fingertips. So choose and avail your offer within the app. (Launching soon)

Other Services
Utkarsh Mobile Banking App comes with a host of services, which can be availed directly from the app. You can now request for ChequeBook, Track your deliverables, Manage payees, View your Personal Information and do a lot more.

You can download the Utkarsh Mobile App from either Google play store or Apple App store, depending on the IOS you are using. All you need to do is follow the below mentioned process to download the app:

Go to the Play Store and search for Utkarsh Mobile Application.

Accept the Terms & Conditions and Download the App.

After successful download, open the app on your device.

You can now login into Utkarsh Mobile App by using either of the two ways:

1. User ID & Password OR
2. mPIN

Steps to generate mPIN:
Step 1: Click on Set mPIN
Step 2: Enter Internet Banking User ID. Click on Proceed
Step 3: Enter OTP sent on your Registered Mobile Number. Click on Submit
Step 4: Enter a desired 4 digit number as your mPIN.
Step 5: Re-enter the 4 digit mPIN
Step 6: Click on Proceed
Step 7: mPIN has been set successfully and will be displayed on screen.
Step 8: Click OK.

Technology can also be misused. To ensure a secured Mobile Banking experience, always keep the following do's and don’ts in mind while transacting:

Do’s

Protect your phone with a password or fingerprint that is difficult to crack.
Register for SMS alerts to keep track of your Banking transactions.
Delete junk and chain messages regularly.
Do not follow any URL in messages that you are not sure about. There may be a chance of getting hacked.
Install an effective mobile anti-malware/anti-virus software on your Smartphone and keep it updated.
Maximise the security features by enabling encryption, remote wipe and location tracking on your device.
Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used.
Download apps only from official app stores.
Log out from your Mobile Banking as soon as you have completed your transactions.
Be aware of shoulder surfers while typing confidential information on your mobile in public places.
In case you lose your mobile phone, please call our Customer Care to disable the Utkarsh Mobile applications.
While sharing your mobile with someone or during repairs always remember to:
1. Clear the browsing history.
2. Clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information.
3. Block your Mobile Banking applications by contacting your Bank. You can unblock them when you get the mobile back.

DON’TS

Do not save confidential information such as your Debit/Credit Card numbers, CVV numbers or PINs on your mobile phone.
Do not enable auto-fill or save user IDs and passwords for Mobile Banking.
Avoid using unsecured Wi-Fi, public or shared networks
Do not use "jailbroken" or "rooted" devices for online banking.
Never disclose personal information or online banking credentials via e-mail or text message, as these can be used for identity theft.

What is Utkarsh Small Finance Bank Mobile Banking? Why should I apply for it?
Utkarsh Small Finance Bank’s Mobile Banking allows you to bank anytime anywhere through your mobile phone. You can access your banking information and make transactions on your Savings Account, Loan Accounts, at absolutely no cost.

Can I avail Utkarsh Small Finance Bank Mobile Banking Facility?
If you are an Utkarsh Small Finance Bank customer having a Savings Account and Current Account (presently only for Individual Current Account Holders), Loan Account, you can avail of this Mobile Banking Facility, by registering with us. If not registered you need to register on Internet Banking and then download Utkarsh Mobile App from Google Play Store.

What is Utkarsh Mobile App?
Utkarsh Mobile Banking is an application that can be downloaded and activated on your mobile phone. With Utkarsh Mobile Banking App you can check your Account Balances, Transfer Funds, Request for ChequeBook and carry out many other banking transactions.

How do I Login to Utkarsh Mobile App?
You need your User ID (Unique Identification Code provided to you by the Bank) and Password (Internet Banking password) to login to the application.

How can I subscribe to Utkarsh Small Finance Bank Mobile Banking?
To register for Mobile Banking you have to follow the below mentioned process:

Register on Internet Banking to generate your User ID and Password.
Download Utkarsh Mobile Banking App from Google Play Store/Apple App Store.
You can Login to Utkarsh Mobile Banking App in 2 ways, by using:
1. Internet Banking User ID and Password or
2. mPIN

How I can generate mPIN for my Utkarsh Mobile Banking?
To generate Utkarsh Mobile Banking mPIN, simply follow these steps:

Step 1: Click on Set mPIN
Step 2: Enter Internet Banking User ID. Click on Proceed
Step 3: Enter OTP sent on your Registered Mobile Number. Click on Submit
Step 4: Enter 4 digit mPIN.
Step 5:Re-enter 4 digit mPIN
Step 6: Click on Proceed
Step 7: mPIN has been set successfully will be displayed on screen.
Step 8:Click OK.

Can I use my Internet Banking User ID and Password?
Yes, you can use your Internet Banking User ID and password to login to Utkarsh Mobile application.

Can I use Utkarsh Mobile Banking App, if my mobile number is not registered with Bank?
No. Your mobile number should be registered with the Bank to use Utkarsh Mobile Banking App. You can register your Mobile Number by visiting your nearest Utkarsh Small Finance Bank Branch or at an ATM.

How much time does it take for me to receive an alert after doing a transaction?
Utkarsh Small Finance Bank sends an instant alert on successful completion of the transaction. The exact time for delivery of the alert will depend on the condition of the telecom operator network.

What type of Alerts can I receive from Mobile Banking App Mobile Banking?
You can subscribe for Mobile Banking App Mobile Alerts, a service that enables you to receive message alerts on particular transactions or events that take place on your Mobile Banking App account. You can subscribe to receive SMS alerts for the following events:

Salary Credit.
Account getting debited
Account getting credited
ATM Cash withdrawal
Transactions made through E-Commerce sites and Point of Sale (POS) terminals.
PIN Change, Addition/Deletion of Beneficiary (Fund Transfer) etc.

What are the benefits of Mobile Banking?
Mobile Banking lets you bank on move directly through your mobile phone. You can access information and conduct transactions on any of your Utkarsh Small Finance Bank accounts easily.
List of transactions that can be carried out with Utkarsh Mobile Banking App:

Account Information
Mini-statements and checking of Account history
Monitoring of term deposits
Access to loan statements
Status on cheque
Ordering ChequeBooks
Balance checking in the Account
Recent transactions
Payments, Deposits, Withdrawals, and Transfers - Domestic funds transfer
Support
Tracking your service requests

I have lost my handset on which Utkarsh Mobile application was activated, what should I do to avoid any misuse?
We request you to call on our Customer Care number1800-123-9878 between 7:00 AM to 9:00 PM to disable the application for your old device.

How can I avail Utkarsh Mobile App services?
Utkarsh Small Finance Bank Savings Account, Loans, Current Account (Individual) customers registered for Mobile Banking and GPRS enabled on their mobile device can avail Utkarsh Mobile Banking App services. If you have not yet registered your mobile number, kindly visit your nearest Utkarsh Small Finance Bank Branch or ATM to register.

I forgot my mPIN, how do I reset it on Utkarsh Mobile application?
You can set a new mPIN by clicking on Forgot Login mPIN on the home page of Utkarsh Mobile Banking App.

Are there any charges for using Utkarsh Mobile App services?
No, Utkarsh Small Finance Bank provides Utkarsh Mobile services at Zero costs. However Data/SMS usage charges may be applicable as per your service provider.

I have never used Utkarsh Small Finance Bank’s Internet Banking. Can I still use Utkarsh Mobile Banking App?
No. Firstly, you need to register yourself on Internet Banking and then you can install Utkarsh Mobile App from Google Play Store/Apple App Store.

I am an existing Utkarsh user, how will I upgrade to the new Utkarsh App?
You need to visit Google Play store / Apple App Store and upgrade the App.

Does the Utkarsh application ask for a User ID & password to login?
Yes. You have 2 options to login to the Utkarsh Mobile App:
1. With your Internet Banking User ID and password
2. With your mPIN

Which handsets are compatible for downloading new Utkarsh Mobile App?
Utkarsh Mobile App is compatible on IOS 9.1, IOS 9, IOS 8, Android v4.4.2, Android v5.0.0 , Android v5.1.0 , Windows 8, Windows 8.1, Windows 10 and Blackberry 10.

How do I download? Utkarsh Mobile Banking application?
You can download the Utkarsh Mobile Banking App through any of the following channels:

App Stores:

If you are using an Android based IOS device, you can download the Utkarsh App from Google Play Store.
If you are using an iPhone device, you can download the Utkarsh App from the App Store.
If you are using a Windows base device, you can download the Utkarsh App from Windows Phone Store.

What should I do if I change my mobile number?
Utkarsh Bank’s Mobile Banking App requires you to register your mobile number either at ATM or by visiting any nearest Bank branch.

Where can I read the detailed terms and conditions related to Mobile Banking services?
Detailed terms and conditions related to mobile banking services are available at www.utkarsh.bank

What if I want to change my mobile phone device?
In case you want to use the Utkarsh Small Finance Bank Mobile Banking application, you will have to re-download the application on your new handset. Set your mPIN by clicking on Forget Login mPIN available on the Home page of Utkarsh Mobile Banking App which navigates to enter User ID Page and then you can continue using our Mobile Banking services.

What do I do if I lose my mobile phone?
Even if you lose your phone your account will be safe, as to use this application you need a password.

Is a GPRS connection mandatory?
Yes, without it you won't be able to download the application

Is this service available 24x7?
Yes, the service is available round the clock

How do I make sure no unauthorized payments are made using Utkarsh Small Finance Bank Mobile Banking App?
Remember to log out of the application after you have finished using it and don’t share your Customer ID and Password with anyone.

How much memory space is required to install the Mobile Banking application?
Approximately 16.79 MB is required to install the application.

Can I make payments to new payees?
You can register new payees on your Utkarsh Small Finance Bank Mobile Banking App. All you need to do is login to Mobile Banking and after registration you can make payments via Mobile Banking App.

How do I log out of Utkarsh Mobile Banking App?
There is a logout button available at the below left corner in the application.

I am still unable to download Utkarsh Small Finance Mobile Banking?
This may be due to congestion in your service provider’s GPRS network. Please try again after some time.

Benefits

Free Unlimited ATM transactions across all Bank ATMs within India

Classic Rupay Debit Card with Personal Accidental Insurance cover of Rs.1 Lakh*

Quarterly/half yearly balance requirement instead of monthly
Eligibility

Anyone residing in India or a Hindu undivided family can apply for an Utkarsh Standard Savings Account.

Documents

Any resident of India or a Hindu Undivided Family can apply to open a Standard Savings Account.

Latest passport size photograph
Aadhaar Card
Address and identity proof documents

For a full list of address and identity proof documents, click here.

Documents required to open a Standard Savings Account - Hindu Undivided Family

PAN Card copy/Form 60 of HUF
Declaration from the Karta
Proof of identification and address of Karta as per documentation for individual
Prescribed Joint Hindu Family Letter signed by all the adult holders

Documents Acceptable as Proof of Identity & Address (For Domestic Individual Savings Accounts)*- Opening of Accounts /Address Change/Periodic Updation of KYC (Re-KYC)

SI No	Type of Document	ID Proof	Address Proof
1	Passport	Yes	Yes
2	Driving Licence	Yes	Yes
3	Permanent Account Number(PAN)	Yes	No
4	Voters ID Card(Issued by Election Commission of India)	Yes	Yes
5	Job Card by NREGA duly signed by an officer of the State Government	Yes	Yes
6	Aadhaar Card	Yes	Yes

***A customer shall not be required to furnish separate proof of current address, if it is different from the address recorded in OVD. In such cases, the customer is required to submit a declaration indicating the address to which all correspondence will be made by the bank/branch subject to positive field verification by the branch official which needs to be recoded
*Kindly contact the nearest branch in case you don’t have any of the above mentioned documents.

Fees & Charges

Schedule of Charges: Standard Savings Account
AQB Requirements	AQB Non-Maintenance Charges
Metro/Urban : Rs.10,000/ -AQB	Metro/Urban: Rs.25 per Rs.500 of shortfall, Max Rs.350 for quarter;
Semi Urban/Rural : Rs.5,000	Semi Urban/Rural: Rs.25 per Rs.5,00 of shortfall, Max Rs.250 for half year

Debit Card	Rupay Card - Classic
Card Fees	Issuance Fee (Primary Holder): Rs.50 Annual Fee (Primary Holder): Free for first year, Rs.50 from subsequent year
Withdrawal Limit	ATM 5,000 per day
Per Transaction Limits	Rs.20,000 (own Bank ATM) Rs.10,000 (other Bank ATM)
Shopping Limit	POS Rs.1,00,000 per day
Per Transaction Limits	POS Rs.25,000
ATM Transactions	Unlimited Free transactions
Other ATM Card Charges	PIN Regeneration Charges – NIL (Green Pin) Card Replacement Charges - 100 Add on Charges – Rs.100

Service Type	Free limit	Charges Beyond Free Limit
Cash Deposit Transactions	Rs.5 Lakhs/10 transactions	Rs.2.50 per Rs.1,000 (Min. Rs.20 )
Chequebook	One Free Chequebook per quarter (20 leaves)	Rs.2 leaf

DD/PO transactions

Demand Drafts Payable on own Bank locations:
Upto Rs.2,000 Rs.20
Above Rs.2,001 upto Rs.10,000 Rs.50
Above Rs.10,000 Rs.2 Rs.1,000
(Min Rs.60 & Max Rs.1,500 )
Payable at corresponding bank locations: Rs.1 per thousand, min Rs.25 DD + Correspondent Bank charges
Revalidation / Duplicate DD: Rs.100
Cancellation: Rs.100

For complete details on Fees and Charges, please click here

Eligibility

What is the interest rate applicable?
The rate of interest depends on the average quarterly balance maintained in the account. Your Account has the potential to earn up to 6%* interest rate. Please visit the nearest Utkarsh Small Finance Bank Branch for more details.

What is the minimum Average Monthly Balance (AMB) required for a Standard Savings Account?
The biggest advantage our customers have is that we request them to maintain an Average Quarterly Balance (AQB) instead of a monthly balance. Metro/urban customers can enjoy classic banking services with an Average Quarterly Balance (AQB) of just Rs.10,000 and semi-urban/rural customers can enjoy the same at Rs.5,000 of half yearly average balance.

What is the daily transaction limit?
The daily ATM withdrawal limit for our customers is Rs.40,000 and the shopping limit is Rs.1,00,000 (POS).

Who is eligible to open a Standard Savings Account?
Any resident of India or a Hindu Undivided Family can apply to open a Standard Savings Account.