What is Utkarsh Small Finance Bank Mobile Banking? Why should I apply for it?
Utkarsh Small Finance Bank’s Mobile Banking allows you to bank anytime anywhere through your mobile phone. You can access your banking information and make transactions on your Savings Account, Loan Accounts, at absolutely no cost.
Can I avail Utkarsh Small Finance Bank Mobile Banking Facility?
If you are an Utkarsh Small Finance Bank customer having a Savings Account and Current Account (presently only for Individual Current Account Holders), Loan Account, you can avail of this Mobile Banking Facility, by registering with us. If not registered you need to register on Internet Banking and then download Utkarsh Mobile App from Google Play Store.
What is Utkarsh Mobile App?
Utkarsh Mobile Banking is an application that can be downloaded and activated on your mobile phone. With Utkarsh Mobile Banking App you can check your Account Balances, Transfer Funds, Request for ChequeBook and carry out many other banking transactions.
How do I Login to Utkarsh Mobile App?
You need your User ID (Unique Identification Code provided to you by the Bank) and Password (Internet Banking password) to login to the application.
How can I subscribe to Utkarsh Small Finance Bank Mobile Banking?
To register for Mobile Banking you have to follow the below mentioned process:
- Register on Internet Banking to generate your User ID and Password.
- Download Utkarsh Mobile Banking App from Google Play Store/Apple App Store.
- You can Login to Utkarsh Mobile Banking App in 2 ways, by using:
- 1. Internet Banking User ID and Password or
How I can generate mPIN for my Utkarsh Mobile Banking?
To generate Utkarsh Mobile Banking mPIN, simply follow these steps:
- Step 1: Click on Set mPIN
- Step 2: Enter Internet Banking User ID. Click on Proceed
- Step 3: Enter OTP sent on your Registered Mobile Number. Click on Submit
- Step 4: Enter 4 digit mPIN.
- Step 5:Re-enter 4 digit mPIN
- Step 6: Click on Proceed
- Step 7: mPIN has been set successfully will be displayed on screen.
- Step 8:Click OK.
Can I use my Internet Banking User ID and Password?
Yes, you can use your Internet Banking User ID and password to login to Utkarsh Mobile application.
Can I use Utkarsh Mobile Banking App, if my mobile number is not registered with Bank?
No. Your mobile number should be registered with the Bank to use Utkarsh Mobile Banking App. You can register your Mobile Number by visiting your nearest Utkarsh Small Finance Bank Branch or at an ATM.
How much time does it take for me to receive an alert after doing a transaction?
Utkarsh Small Finance Bank sends an instant alert on successful completion of the transaction. The exact time for delivery of the alert will depend on the condition of the telecom operator network.
What type of Alerts can I receive from Mobile Banking App Mobile Banking?
You can subscribe for Mobile Banking App Mobile Alerts, a service that enables you to receive message alerts on particular transactions or events that take place on your Mobile Banking App account. You can subscribe to receive SMS alerts for the following events:
- Salary Credit.
- Account getting debited
- Account getting credited
- ATM Cash withdrawal
- Transactions made through E-Commerce sites and Point of Sale (POS) terminals.
- PIN Change, Addition/Deletion of Beneficiary (Fund Transfer) etc.
What are the benefits of Mobile Banking?
Mobile Banking lets you bank on move directly through your mobile phone. You can access information and conduct transactions on any of your Utkarsh Small Finance Bank accounts easily.
List of transactions that can be carried out with Utkarsh Mobile Banking App:
- Account Information
- Mini-statements and checking of Account history
- Monitoring of term deposits
- Access to loan statements
- Status on cheque
- Ordering ChequeBooks
- Balance checking in the Account
- Recent transactions
- Payments, Deposits, Withdrawals, and Transfers - Domestic funds transfer
- Tracking your service requests
I have lost my handset on which Utkarsh Mobile application was activated, what should I do to avoid any misuse?
We request you to call on our Customer Care number (1800-123-9878) 24×7 (Except National Holidays) to disable the application for your old device.
How can I avail Utkarsh Mobile App services?
Utkarsh Small Finance Bank Savings Account, Loans, Current Account (Individual) customers registered for Mobile Banking and GPRS enabled on their mobile device can avail Utkarsh Mobile Banking App services. If you have not yet registered your mobile number, kindly visit your nearest Utkarsh Small Finance Bank Branch or ATM to register.
I forgot my mPIN, how do I reset it on Utkarsh Mobile application?
You can set a new mPIN by clicking on Forgot Login mPIN on the home page of Utkarsh Mobile Banking App.
Are there any charges for using Utkarsh Mobile App services?
No, Utkarsh Small Finance Bank provides Utkarsh Mobile services at Zero costs. However Data/SMS usage charges may be applicable as per your service provider.
I have never used Utkarsh Small Finance Bank’s Internet Banking. Can I still use Utkarsh Mobile Banking App?
No. Firstly, you need to register yourself on Internet Banking and then you can install Utkarsh Mobile App from Google Play Store/Apple App Store.
I am an existing Utkarsh user, how will I upgrade to the new Utkarsh App?
You need to visit Google Play store / Apple App Store and upgrade the App.
Does the Utkarsh application ask for a User ID & password to login?
Yes. You have 2 options to login to the Utkarsh Mobile App:
1. With your Internet Banking User ID and password
2. With your mPIN
Which handsets are compatible for downloading new Utkarsh Mobile App?
Utkarsh Mobile App is compatible on IOS 9.1, IOS 9, IOS 8, Android v4.4.2, Android v5.0.0 , Android v5.1.0 , Windows 8, Windows 8.1, Windows 10 and Blackberry 10.
How do I download? Utkarsh Mobile Banking application?
You can download the Utkarsh Mobile Banking App through any of the following channels:
- If you are using an Android based IOS device, you can download the Utkarsh App from Google Play Store.
- If you are using an iPhone device, you can download the Utkarsh App from the App Store.
- If you are using a Windows base device, you can download the Utkarsh App from Windows Phone Store.
What should I do if I change my mobile number?
Utkarsh Bank’s Mobile Banking App requires you to register your mobile number either at ATM or by visiting any nearest Bank branch.
Where can I read the detailed terms and conditions related to Mobile Banking services?
Detailed terms and conditions related to mobile banking services are available at www.utkarsh.bank
What if I want to change my mobile phone device?
In case you want to use the Utkarsh Small Finance Bank Mobile Banking application, you will have to re-download the application on your new handset. Set your mPIN by clicking on Forget Login mPIN available on the Home page of Utkarsh Mobile Banking App which navigates to enter User ID Page and then you can continue using our Mobile Banking services.
What do I do if I lose my mobile phone?
Even if you lose your phone your account will be safe, as to use this application you need a password.
Is a GPRS connection mandatory?
Yes, without it you won't be able to download the application
Is this service available 24x7?
Yes, the service is available round the clock
How do I make sure no unauthorized payments are made using Utkarsh Small Finance Bank Mobile Banking App?
Remember to log out of the application after you have finished using it and don’t share your Customer ID and Password with anyone.
How much memory space is required to install the Mobile Banking application?
Approximately 16.79 MB is required to install the application.
Can I make payments to new payees?
After adding a new payee, Customer can transfer funds after 30mins to Utkarsh Customers & after 4Hours to Other Bank Customers.
How do I log out of Utkarsh Mobile Banking App?
There is a logout button available at the below left corner in the application.
I am still unable to download Utkarsh Small Finance Mobile Banking?
This may be due to congestion in your service provider’s GPRS network. Please try again after some time.