Important Notice

• Personalized Experience
• Quick, Easy and Smart
• Single View for all your Accounts 
• Customize Transactions Limits
• Customized Authorization Levels
• Customize Transaction Roles
• Account Statements-View
• Mini Statements-View
• Bulk Payment* 
• Salary Upload*
• Account Statements-Downloads*
• Cheque Book Request*
• Cheque Status Enquiry*  

* Launching Soon

• View Account Balance
• View Detailed Statement
• View Mini Statement
• View Account Details
• Download account statement in PDF, CSV, Excel file format

• Transfer funds between your own accounts
• Transfer funds to a third party within the bank
• Transfer funds to a third party to another Bank(RTGS/NEFT/IMPS)
• Bulk Upload/Salary Upload (Launching Soon)

Your security is of utmost importance. To ensure a secured Internet Banking experience, always keep the following do's and don’ts in mind while transacting:

Do’s:

• Always visit the Utkarsh Small Finance Bank's Internet Banking site through our home page by typing https://www.utkarsh.bank in the address bar.
• Keep your Corporate Internet Banking Login/Transaction password confidential and change the password regularly.
• Disable "Auto Complete" feature on your browser.
• Always use the virtual keyboard feature while logging into your Internet Banking Account.
• Check your last login information, available on Internet Banking every time you login.
• Always type in your confidential Account Information. Do not copy paste it.
• Monitor your transactions regularly. Register your Mobile Number and bring any fraudulent transaction to the notice of the bank.
• Always logout when you exit Corporate Internet Banking. Do not close the browser directly.
• Choose a strong password to keep your account and data safe.
• For additional security to financial transactions through internet banking, create and maintain different passwords for login and transactions
• Install firewall and anti-virus software and update to help detect and disable malicious software.
• Ensure that the website is secure (Check for the green padlock in the URL and a valid SSL certificate.
• Beware of POP-UP windows that ask for your account number and PIN (Personal Identification Number). Utkarsh Small Finance Bank login pages are always on a webpage and never in a pop-up window.

Dont’s:

• Do not disclose your Login ID and Password to anybody. .
• Don’t click on links embedded in emails/social networking sites claiming to be from the bank or representing the bank..
• Don’t forget to inform the bank of changes in your mobile no to ensure that SMS notifications are not sent to someone else..
• Please change your password at regular intervals (at least once a month), especially after you have accessed Corporate Internet Banking on shared PCs. .
• Please don't use obvious passwords (like name, date of birth, etc.) .
• Avoid accessing Corporate Internet Banking from shared computer networks such as cyber cafes or public Wi-Fi network like hotel/airport etc. .
• Always make a strong password compromising of a mix of alphabet, numerical and special characters .
• Be cautious while using Bluetooth in public places, as someone may access your confidential data/information..
• Don’t transfer funds without due validation of the recipient as funds once transferred cannot be reversed..

• Always visit the Utkarsh Small Finance Bank's Internet Banking site through Utkarsh Small Finance Bank's home page by typing the bank's website address (https://www.utkarsh.bank) on to the browser's address bar.
• Change your Password as soon as you receive it by logging into your Net Banking account.
• Memorize your Password, do not write it down anywhere.
• Avoid accessing internet banking from shared computer networks such as cyber cafes or public Wi-Fi network like hotel/airport etc.
• Do not click on links in the emails or sites other than www.utkarsh.bank to access your Net Banking webpage.
• Disable "Auto Complete" feature on your browser.
• Use virtual keyboard feature while logging into your internet banking account.
• Do cross check your last login information available on Net Banking upon every login to ascertain your last login and monitor any unauthorized logins.
• Always type in your confidential account information. Do not copy paste it.
• Monitor your transactions regularly. Register your Mobile Number with the bank and branch and bring any fraudulent transaction to the notice of the bank by the various means provided by the bank.
• Ensure to always logout when you exit Internet Banking. Do not directly close the browser.
• Monitor your account activity regularly by checking your balances and statements online through Utkarsh Small Finance Bank. This helps you to detect fraudulent transactions, if any, quickly. The earlier a fraud is detected, the lesser will be its financial impact.
• Now easily Link and manage all your Utkarsh Small Finance Bank relationships online at www.utkarsh.bank

Who can avail Corporate Internet Banking (CIB)?

Any non-individual customer, whether it is a single man enterprise, small business enterprise, firm, trust, institution, Government organization or large conglomerate is treated as a Corporate. Any Corporate maintaining account with any branch of Utkarsh Small Finance Bank can avail Corporate Internet Banking.

How to access CIB Site?

Visit the Utkarsh Small Finance Bank's Corporate Internet Banking site through our home page by typing https://www.utkarsh.bank and click on CIB Login page in ways to bank Tab.

How do we apply for Corporate Internet Banking facility? Where do we get the requisite forms?

Corporate Customer can visit any Utkarsh Small Finance Bank branch for availing Corporate Internet Banking and submit duly filled forms accompanied with required annexure, wherever required.

All forms and annexure is available at www.utkarsh.bank customer can visit our website and download the required forms for Corporate Internet Banking.

What are the features available with Corporate Internet Banking?

Following facilities can be enjoyed by Corporate Customer through CIB:

1. View Account Summary & Account Details
2. View account statements (download account activity in CSV, Excel or PDF format)
3. Transfer funds between the entity’s own accounts,
4. Transfer to other bank’s accounts via NEFT, RTGS, IMPS
5. Transfers to other Bank account Utkarsh Small Finance Bank accounts
6. Bulk Payment / Salary upload (Launching soon) g) Cheque Book Request (Launching Soon)
7. Stop Cheque Request (Launching Soon)
8. Cheque Status Inquiry (Launching Soon)

Is there any limit on the amounts of funds that can be transferred through CIB?

You can specify and set the user level limit. A per transaction upper limit needs to be set up by filling up the Corporate Internet banking form for each of the authorized user/ approver

Is there any charge for using Utkarsh Small Finance Bank’s Corporate Internet Banking?

No. Currently, Corporate Internet Banking is provided free of charge to all our corporate customers.

What could be the possible reason if I am unable to Login?

There could be various reasons: The Corporate ID, Net Banking ID and password are case-sensitive and may not have been entered in the same lower or upper case as mentioned in the IPIN envelope sent to you. The account has not been accessed for more than 180 days.

What are the Group ID and User ID?

CIB has a two-tiered login wherein every corporate customer is issued a Group ID and all users under that corporate will be issued a Login ID. In order to access CIB, a user must enter the Group ID and Login ID.

Are Group ID and User ID case-sensitive?

Yes. Both IDs are case sensitive.

How will I get my First Time User ID and Password?

On successful creation of Group ID and User ID from Bank end, users will get their login password and authorization password on their registered mail id in password protected file. On first time login, system will prompt user to set new login password and authorization password.

I am unable to use my old or new password. What should I do?

The possible reasons could be: ? You have not entered the new password correctly OR ? After three unsuccessful attempts, access to Net Banking has been disabled for security reasons. ? You are requested to fill the request form for password regeneration available in website

How secure is Utkarsh Small Finance Bank corporate banking?

The security of your accounts is our top priority. Utkarsh Small Finance Bank uses the latest technology with robust security methods, including 128-bits SSL encryption, firewalls, and access blocking in case of repeated incorrect password entry, to ensure the security and confidentiality of your personal and financial information. Other features include a separate login ID, password that only you will know, which even the Bank employees will not have access. Back and Forward buttons are disabled so that nobody will be able to use the same for security reasons. If the screen is not used for 5 minutes, it automatically logs you out from Corporate Net Banking. Additionally the security image and message also helps you know you are logging in to the Utkarsh Small Finance Bank Corporate Internet banking.

What is Secure Message and Secure Image?

At the time of first time login, customer will be asked to select secured image and secure message for the first time. This secure image and secure message will be displayed to customers when he will enter their correct Group ID & User ID.

Can I change Secure Message and Secure Image?

Yes. User can change their Secure Message and Secure Image through setting option in their login ID.

How many user ids can be created under one Group ID?

No of user ID creation depends on the requirement of corporates. They can request Bank to add or delete user ids as per their requirement.

How do I delete an existing or modify user ids in Corporate Internet Banking?

Customer can submit their request for addition/ deletion of user ids through filled CIB form at any Utkarsh Small Finance Bank’s branch.

Can multiple users under a corporate have the same mobile number and email ID?

No. All users should have unique mobile no and e-mail id.

How many levels of authorization can be made in CIB?

Customer can opt for authorization level as per their business requirement. Currently, customer can opt up to 2nd level of authorization.

How many invalid login attempt will lock my User ID?

Three invalid attempt will lock your User Id. To unlock your user id you may contact your nearest Utkarsh Small Finance Bank’s branch or contact call center at 18001239878 or mail at customercare@utkarsh.bank

What are different roles can be assigned to a User id?

A corporate can select to assign one of the following roles for a user id

1. Maker- User will be able to initiate financial and non-financial transaction only.
2. Approver User will be able to approve financial and non-financial transactions initiated by Maker.
3. Maker & Approver- User will be able to initiate financial and non-financial transactions and also will be able to approve transaction initiated by other user.
4. Viewer- User will have view rights only

Where should I contact if I found any suspicious transaction happened in my Corporate Internet Banking?

Following are the contact information: Help Desk (General Internet Banking Queries): Toll Free Telephone No: 1800 239878 Availability- 24*7 E-mail ID: customercare@utkarsh.bank