USFB | Complaints

- COVID-19 Precautionary Steps
  
  Considering COVID-19 we have taken precautionary steps demanded by the situation. Our branches will be open, with required hygiene measures and reduced staff.
- Revision in Savings Account Interest Rates
  
  Revision in Savings Account Interest rates effective April 01, 2022
- Customer Compensation and Protection Policy limiting the liability of customers in unauthorized electronic transactions is available under Bank Policies section for perusal of customers.
- Our Avinashi branch located at The Utkarsh BANK Ltd. Shop No 5/215 Rajan Nagar Opp to weekly Market, K K Pudur post Avinashi Taluk, Tirupur - 641654, will be closed w.e.f April 30, 2022. It is being merged with our Tirupur branch.
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Group Loans

Grievance Redressal

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- I authorise Utkarsh Small Finance Bank Ltd. & its representatives to Call, SMS or Email me with reference to my complaint.

If the resolution you receive does not meet your expectations, you may raise your concern further to our below Nodal Officer at nodal.officer@utkarsh.bank.

Name
Zone	Location
Saptadeep Guha Phone No. : 9151037405	East & West	Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland , Tripura, West Bengal , Sikkim, Jharkhand, Gujarat, Dadra and Nagar Haveli, Daman and Diu, , Andaman and Nicobar, Goa, Maharashtra, Chhattisgarh and Bihar.
Abhishek Verma Phone No. : 9151037372	North & South	Himachal Pradesh, Punjab, Chandigarh , Haryana, Rajasthan, Jammu & Kashmir and Ladakh & Delhi, Karnataka, Tamil Nadu, Madhya Pradesh, Andhra Pradesh , Telangana, Kerala, Puducherry, Uttarakhand and Uttar Pradesh.

Name

Zone

Location

Saptadeep Guha Phone No. : 9151037405

East & West

Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland , Tripura, West Bengal , Sikkim, Jharkhand, Gujarat, Dadra and Nagar Haveli, Daman and Diu, , Andaman and Nicobar, Goa, Maharashtra, Chhattisgarh and Bihar.

Abhishek Verma Phone No. : 9151037372

North & South

Himachal Pradesh, Punjab, Chandigarh , Haryana, Rajasthan, Jammu & Kashmir and Ladakh & Delhi, Karnataka, Tamil Nadu, Madhya Pradesh, Andhra Pradesh , Telangana, Kerala, Puducherry, Uttarakhand and Uttar Pradesh.

If you are still unsatisfied with the responses, you may escalate further to Mr. Sankha Basu, Principal Nodal Officer, Utkarsh Small Finance Bank Limited, S-24/1-2, 2nd Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN – 221002. Call: 0542-7109115/+91-8189043404; email: pno@utkarsh.bank. As per the Banking Ombudsman Scheme 2021, if your complaint is not resolved within one month of filing the complaint or if you are not satisfied with the reply, you can also write to the Office of the Banking Ombudsman appointed by the Reserve Bank of India.