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• Managing operations and overall functioning of the branch.

• Responsible for meeting the branch business targets

• Ensuring that the branch adheres to all regulatory requirements and guidelines such as "Know Your Customer (KYC)", "Anti Money Laundering (AML)", "Combating the Financing of Terrorism (CFT)",etc., at all times

• Ensuring cost management and cost control at the branch to ensure profitability

• Rendering Excellent Customer Service and ensure that their needs are understood and met through the various financial product offerings of the bank.

• Supervising key areas including new business development (retail and institutional), sales channel development, team development and revenue generation

• Ensuring that all laid down system and processes are followed at the branch as stipulated by the Senior Management.

• Ensuring that the entire staff is adequately trained on the products of the bank and sales Processes and engaged at all times.

• Responsible for dealing with internal/ external auditors and inspections & compliance.

• Responsible for achieving the business objectives of the retail liabilities sales team for the branch and meet the value, volume and channel Productivity metrics

• In depth knowledge of CASA, fixed deposits and third party products.

• Ensuring sales channel productivity

• Ensuring that the sales channel is aware of and adheres to all regulatory requirements and guidelines such as “Know Your Customer (KYC)”, “Anti Money Laundering (AML)”, “Combating the Financing of Terrorism (CFT)”,etc., at all times

• Rendering Excellent Customer Service and needs are understood and met through the various financial product offerings of the bank.

• Ensure that sales channel is adequately trained on the products of the bank and sales processes and highly motivated and engaged at all times.

• Formulating and implementation of sales and service strategies.

• Coordination between all the Sales Supports Departments.

• The position holder is expected to delineate his key performance Indicators down the line among his team members and take a periodic review of performance achieved, undertake variance analysis & revisiting action plans whenever required.

•    The role entails providing banking services/solutions to the Institutional Clients in Trust, Association, Society, Club (TASC), Financial Institution (FI), Corporate & Government Business (GB) segment with a focus on generating Liabilities business & Fee Income and ensure best in class relationship management and client experience to become their banking partner of choice. 

•    The role bearer is responsible for acquisition of New to Bank (NTB) Institutional Clients for Liabilities (CASA / FD) and Payments & Cash Management products. The role will closely collaborate with the product teams and Branches to drive effective customer acquisition, servicing, and deepening.

•    Responsible for acquiring NTB Cli-ents from TASC, Financial Institu-tion, Corporate & Government Business Segment in the assigned gGeography/c City.

•    Managing the existing key rela-tionships of TASC, Financial Insti-tution, Corporate & Government Business Segment in the assigned gGeography/c City for deepening of ETB (Existing to Bank) Book.

•    Develop superior working relation-ship with Branches in the assigned gGeography / cCity for efficient servicing of existing Institutional Clients and support them for ac-quiring NTB Clients from TASC, Financial Institution, Corporate & Government Business Segment.

•    Responsible for ensuring achievement of budgets by the Branches in the assigned gGeography/ cCity by providing necessary product trainings, proposals etc. in coordination with Zonal Office/ Head Office.

•    Skills Required: Relationship Management, Good Communication Skills, Customer Service Skill, Bbasics knowledge of Banking  and Products, Knowledge and understanding of Payments & Cash Management, various Electronic Payment Products and Government Agency Business.