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1800 123 9878
1800 208 1788

Toll free no. 1800 208 1788 | 1800 123 9878

Home Our Policies

Our Policies

Customers Grievance Redressal Policy

Cheque Collection Policy

Duties of Directors and Norms to Avoid Conflict of Interest

Clean Note Policy

Prevention of Sexual Harassment

Customer Compensation Policy

Data Privacy Policy

Comprehensive Deposit Policy

Whistle blower

Customer Rights Policy

Fair Lending Practices Code (effective April 1 , 2022)

Doorstep Banking Policy

Customer Protection Policy for Limiting Liability of Customer in Unauthorised Electronic

Citizen Charter

Door Step Banking for Senior Citizens

Resolution Framework Policy- 2.0: Resolution of COVID-19 related stress of Individuals and small Businesses

Resolution Framework Policy- 2.0: Resolution of COVID-19 related stress of Micro, Small and Medium Enterprises (MSMEs)

Policy of Due Diligence on Current Account

Policy on Appointment of Statutory Auditor

Safe Deposit Locker and Safe custody Article Facility Policy

Code of Conduct for Direct Selling Agents

Deceased Claim Policy

Nomination Policy

Policy on General Awareness of Branches for the Bank

Record Management Policy

Insurance Policy

Collection of Dues & Repossession of Security under SARFAESI Act, 2002

Policy for Outsourcing of Financial and IT services